Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANNETTE NAVARRO

TUCSON,USA

Summary

Bilingual operations leader with 12+ years of experience in logistics, warehouse operations, and cross-border distribution management. Proven ability to lead teams, streamline import/export processes, and drive service excellence across complex supply chains. Expertise in SAP, WMS, and bonded goods handling. Committed to continuous improvement and staff development in fast-paced, high-volume environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Lead

The ILS Company
Tucson, AZ
05.2021 - Current
  • Supervised and mentored Account Coordinators to ensure prompt and accurate customer responses.
  • Responded to customer inquiries, resolving complaints and providing data as needed.
  • Performed Customer Service Coordinator duties during peak times to maintain operations.
  • Collaborated with warehouse teams to ensure timely shipment processing and adherence to procedures.
  • Ensured internal clients received accurate updates on arrival, storage, and shipping of goods.
  • Evaluated employee performance, documented process errors, and provided coaching as necessary.
  • Identified training needs and delivered targeted training programs for staff development.
  • Recommended and implemented process improvements to enhance operational efficiencies.

Customer Service Coordinator

The ILS Company
Tucson, AZ
03.2020 - 05.2021
  • Facilitated processing of inbound materials by maintaining communication with warehouse personnel and customers.
  • Ensured adherence to procedures, resulting in timely shipment processing.
  • Investigated customer inquiries and requests, providing prompt and courteous email responses.
  • Entered and tracked customer-specific data in cross docking and warehouse management systems.
  • Maintained updated client inventory records, supplying data to customers as needed.
  • Reviewed internal database for client inventory, following up on materials and shipments lacking information.
  • Arranged transportation logistics and monitored expedited shipments, submitting bills of lading to carriers.
  • Compiled and submitted essential documentation to customers, carriers, U.S. Customs, and Mexican brokers.

Import–Export Specialist

Tetakawi
Tucson Estates, Arizona
06.2015 - 03.2020
  • Managed comprehensive import-export operations across domestic, ocean, and air cargo sectors.
  • Interacted consistently with stakeholders regarding shipments, delivering accurate status reports by phone and email.
  • Conducted audits on documentation to ensure accuracy and compliance with regulations.
  • Facilitated timely import and export of goods, addressing disruptions promptly to reduce delays.
  • Created a detailed data sheet for the transition of Southbound processes to Empalme-Sonora, improving operational efficiency.

Education

Masters In Business Administration -

University of Phoenix
Tucson, AZ
04.2010

Bachelor's Degree - Business Administration

CETYS Universidad
Mexicali, Baja California, Mexico
12.2005

Skills

Core Skills

- Warehouse Operations & Distribution
- Import/Export & Bonded Goods Management
- SAP / Warehouse Management Systems (WMS)
- Cross-Border Logistics (US/Mexico)
- Process Improvement & Documentation
- Team Leadership & Training
- Customer & Client Relations
- Bilingual: English & Spanish

Certification

CBP 3078 Clearance

Languages

  • Spanish, Fluent
  • English, Fluent

Timeline

Customer Service Lead

The ILS Company
05.2021 - Current

Customer Service Coordinator

The ILS Company
03.2020 - 05.2021

Import–Export Specialist

Tetakawi
06.2015 - 03.2020

Masters In Business Administration -

University of Phoenix

Bachelor's Degree - Business Administration

CETYS Universidad

Similar Profiles

CREATE PROFILE