Summary
Overview
Work History
Education
Skills
Spanish Speaking
Languages
Timeline
Generic

Annette Nieves

Richmond Hill,GA

Summary

Experienced Account Representative knowledgeable in payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues. Bringing over 10 years of experience, strong attention to detail and excellent time management skills. Efficient Accounts Receivable Specialist offering 5 years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries. Skilled in accurately preparing weekly and monthly reports within tight deadlines.

Overview

17
17
years of professional experience

Work History

Patient Accounts Representative

St. Joseph Candler Health System
Savannah, GA
08.2019 - Current
  • Reviewed and transmission electronic claims to clearing house.
  • Follow up on aged accounts, to ensure claims are processed and paid.
  • Process secondary paper claims by filing claim and secondary aged accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Daily review of patient accounts for contractual adjustments and denials.
  • Managed over 50 accounts daily.
  • Knowledgeable of insurance guidelines, including HMO/PPO, Medicare and Medicaid.
  • Identified issues, analyzed information and provided solutions to problems
  • Maintained excellent attendance record, consistently arriving to work on time
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Improved operations through consistent hard work and dedication

Administrative Assistant / Director of Ortho Dept

Methodist Medical Center
Brooklyn, NY
07.2017 - 07.2018
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted Director in maintaining departmental personnel records current and accurate as well as submitting all documentation to H.R. department.
  • Reported clearly and promptly any problems within the department to the Director.
  • Participated in departmental improvement discussions and activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Scheduled office meetings and client appointments for staff teams.

Account Processing/Collection Account Representative

National Grid USA
Brooklyn, NY
07.2017 - 07.2018
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Managed over 85 customer calls per day.

Customer Service Representativef/Collections Specialist

Con Edison Of New York
Brooklyn, NY
01.2013 - 06.2015
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service Representative

Quentin Medical Laboratory
Brooklyn, NY
01.2003 - 10.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.

Education

Bachelor of Science - Business And Managerial Economics

College of Staten Island of The City University of New York
Staten Island, NY
05.2012

Associate of Science - Business Administration

Kingsborough Community College of The City University of New York
Brooklyn, NY
01.2009

Skills

  • AR Aging Reports
  • Delinquent Account Notification
  • Conflict Resolution
  • Updating Customer Accounts
  • Documentation and Recordkeeping
  • Denial Appeals Process

Spanish Speaking

Fluent in Spanish.

Languages

Spanish
Native or Bilingual

Timeline

Patient Accounts Representative

St. Joseph Candler Health System
08.2019 - Current

Administrative Assistant / Director of Ortho Dept

Methodist Medical Center
07.2017 - 07.2018

Account Processing/Collection Account Representative

National Grid USA
07.2017 - 07.2018

Customer Service Representativef/Collections Specialist

Con Edison Of New York
01.2013 - 06.2015

Customer Service Representative

Quentin Medical Laboratory
01.2003 - 10.2012

Bachelor of Science - Business And Managerial Economics

College of Staten Island of The City University of New York

Associate of Science - Business Administration

Kingsborough Community College of The City University of New York

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Annette Nieves