Linda Cobb
Raleigh,NC
Summary
Motivated Patient Account Representative offering 24 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Experienced Patient Account Representative specializing in medical billing, coding and recordkeeping. Proactive and results-focused professional with 24-year healthcare background. Competent Accounts Receivable Specialist bringing 24 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
24
24
years of professional experience
Work History
Patient Account Representative
UNC Health Care
Chapel Hill, NC
11.1997 - 12.2021
- Reconciled statements with patient records.
- Posted payments and processed refunds.
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA07.1980
Skills
- AR Aging Reports
- Credit Extension Negotiation
- Personalized Financial Reviews
- Credit and Collections
- Account Monitoring
- Analytical and Critical Thinking
- Medical Billing
- Reviewing Patient Information
- Customer Locating
- Problem Investigations
- Account Resolutions
- Patient Contact
- Payment Scheduling
Timeline
Patient Account Representative
UNC Health Care
11.1997 - 12.2021
High School Diploma -
West Philadelphia High School
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