Kenneth Robinson
Program Assistant
Birmingham,AL
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
Medical Business Management
Birmingham, AL
04.2014 - 02.2022
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Contacted patients after insurance was calculated to obtain payments.
Customer Service Representative
Infinity Insurance
Birmingham, AL
11.2011 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Claims Examiner
Revenue Cycle Solutions
Birmingham, AL
03.2011 - 01.2012
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
Medical Claims Processor
Diagnostic Health (formerly Known As HealthSouth)
Pelham, AL
05.2009 - 03.2011
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
Education
Diploma - Medical Billing And Coding
Virginia College - Birmingham
Birmingham, AL04.2014
Skills
- Problem Investigations
- AR Aging Reports
- Credit and Collections
- Patient Account Reviews
- Paperwork Processing
- Pleasant Telephone Demeanor
Timeline
Patient Account Representative
Medical Business Management
04.2014 - 02.2022
Customer Service Representative
Infinity Insurance
11.2011 - 06.2013
Medical Claims Examiner
Revenue Cycle Solutions
03.2011 - 01.2012
Medical Claims Processor
Diagnostic Health (formerly Known As HealthSouth)
05.2009 - 03.2011
Diploma - Medical Billing And Coding
Virginia College - Birmingham
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