Summary
Overview
Work History
Education
Skills
Timeline
Intern

Hilary Garcia

Westland,MI

Summary

I have been in the Department of Psychiatry or working for this area since May of 1997. Would love the opportunity to advance in this career and build a stronger relationship within this Department. Also look forward to the ways it will and can grow..

Overview

48
48
years of professional experience

Work History

Senior Bill Clerk/Patient Account Representative

Michigan Medicine
Ann Arbor, MI
01.2000 - Current
  • Provided quality clerical support through data entry (Epic), document management (Epic, accu-route, online insurance sites), and email correspondence (Epic).
  • Obtain authorization when required for Psychiatry, Substance Abuse, and Neuropsych.
  • Interacted with patients/front end staff by phone, email or in-person to provide information regarding insurance coverages, and co-pays. Departments include Outpatient Psychiatry, Substance Abuse, and Neuropsych.
  • Delivering friendly service and knowledgeable assistance. Attention to detail.
  • Attend various meetings/classes/training/and always attempt to give constructive feedback, and bringing up suggestions I may have to make this process smoother.
  • Utilized computer programs to create invoices, letters and other documents (Epic/PDF's/Insurance sites).
  • Monitored flags in WorkQueue's and resolved urgent items with accuracy and efficiency.
  • Followed document protocols to safeguard confidentiality of patient records. (HIPAA compliant)
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Attend DE&I webinars regularly.

Patient Account Representative/Charge Entry

University Of Michigan
Ann Arbor, MI
02.1998 - Current
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Coach of Psychiatry, Primary Care, Family Practice, Pediatrics, Radiology/Oncology, Healthquest, and Offsite Registration.
  • Updating visit numbers(s) in IDX through Healthquest, changing reoccurring visit numbers(s) to match date of service, and maintaining communication with MCIT regarding visit numbers(s).
  • Created training packets for certain divisions to help with charge entry, assisted in creating and keeping updated "Charge Entry handbook".
  • Reconciled Charges and payments that were posted at or within clinic.
  • Attended various meetings regarding certain divisions I was responsible for, providing constructive feedback, and brining up suggestions I have to help within processes.

Clerical Position

Manpower
Ann Arbor, MI
03.1997 - 02.1998
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with clinics to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Light Filing
  • Entering information in within this Hospital System

Education

High School Diploma -

John Glenn High School
Westland
05.1993

Skills

  • Service Quality Standards
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Updating Customer Accounts
  • Registration and Scheduling
  • Quality Standards and Protocols
  • Problem Identification
  • Problem Investigations
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Patient Needs Referral
  • Providing Information and Resources
  • Deadline Compliance
  • Medical Billing
  • Database Search and Data Entry Skills
  • Resolving Problems
  • Gathering Information From Patients
  • Diagnostic Codes
  • Account Resolutions
  • Healthcare Terminology
  • Active Listening
  • EPIC/MICHART
  • Inquiry Requests
  • Reminder Calls
  • Customer Satisfaction
  • Creative Solutions
  • Time Management
  • Insurance Form Processing

Timeline

Senior Bill Clerk/Patient Account Representative

Michigan Medicine
01.2000 - Current

Patient Account Representative/Charge Entry

University Of Michigan
02.1998 - Current

Clerical Position

Manpower
03.1997 - 02.1998

High School Diploma -

John Glenn High School

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Hilary Garcia