Annette Quintanilla
Omaha,NE
Overview
7
7
years of professional experience
Work History
Airline Customer Service Agent
Delta Air Lines- Unifi Service
Omaha, NE
10.2022 - Current
- Provided customer support, resolving inquiries and complaints.
- Coordinated flight check-ins, ensuring timely processing for passengers while adhering to safety protocols.
- Managed baggage handling.
- Assisted with ticketing operations, utilizing reservation systems to update passenger information accurately.
Banquet Server
Happy Hollow Country Club
Omaha, NE
07.2021 - 12.2023
- Serve members their meals and drinks and keeping members taken care of with any refills desired.
- Maintained event cleanliness during service by clearing dishes after each course.
- Setup tables, buffets, and different rooms for events such as weddings.
- Arranged linens and table settings according to seating plan and event theme.
- When event requires servers to keep track of drinks, they are written down on notepads and put into the computer at the end of the event.
Cashier
Menards
Council Bluffs, IA
09.2020 - 04.2021
- Worked as cashier up at the front of the store.
- Helped customers complete purchases and locate items in the store.
- Cleaned and sanitized surfaces in the break room, bathroom, and cash register.
- Return non-purchased items to their original location
Banquet Server/Cashier
Omaha Henry Doorly Zoo
Omaha, NE
03.2019 - 09.2020
- Worked as a picnic crew member and served members food at private banquet events.
- Cashier at the Glacier Bay restaurant and helped in the kitchen with the fryer and popcorn maker.
- Cashier at the food stands outside throughout the zoo.
Education
Master of Arts - Psychology
University of Nebraska At Omaha
Omaha, NE05.2027
High School Diploma -
Omaha South Magnet High School
Omaha, NE05.2020
Skills
- Guest Interaction
- Customer Service
- Team Collaboration
- Responsibility
- Restorative
- Bilingual: English and Spanish
- Baggage handling
- Microsoft Excel, Word, PowerPoint
Languages
Spanish
Native or Bilingual
Timeline
Airline Customer Service Agent
Delta Air Lines- Unifi Service
10.2022 - Current
Banquet Server
Happy Hollow Country Club
07.2021 - 12.2023
Cashier
Menards
09.2020 - 04.2021
Banquet Server/Cashier
Omaha Henry Doorly Zoo
03.2019 - 09.2020
High School Diploma -
Omaha South Magnet High School
Master of Arts - Psychology
University of Nebraska At Omaha