Neamuz Zaman
Norwalk,CA
Summary
Hardworking Computer Science college student with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works well with colleagues, students and community to create diverse, inclusive office and campus. Team oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
Work History
Airline Customer Service Agent
Pacific Aviation Corporation
03.2023 - Current
- Greeted passengers and provided information about departure and arrival times
- Assisted customers with ticketing, seating, and baggage handling requirements
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors
- Resolved customer complaints in a timely manner
- Ensured all boarding passes were printed accurately prior to flight departure time
- Followed company policies and procedures related to customer service operations at all times.
Wheelchair Driver
Airport Terminal Management
05.2022 - 12.2022
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care
- Completed accident reports and delivered to supervisor
- Followed safety regulations and state laws governing vehicle operation
- Notified dispatchers or company mechanics of vehicle problems
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Cashier
Wendy's Lakewood
10.2021 - 05.2022
- Accepted cash and credit card payments, issued receipts and provided change
- Helped customers find specific products, answered questions and offered product advice
- Answered customer questions and provided store information
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Associate of Science - Computer Science
Cerritos College
Norwalk, CA07.2024
High School Diploma -
Norwalk High School
Norwalk, CA06.2020
Skills
- Java
- C
- Computer Assembly Language
- Excel
- MS Word
- Computer Hardware repair
- Computer Hardware troubleshooting
- Dispatcher Communication
- Customer Service
- Communication and Interpersonal Skills
- Billing Statements
- Verbal and Written Communication
- Two-Way Radio Operation
- Student Interaction
- Problem-Solving
- Creative Thinking
- Reservation Management
- Decision-Making
- Baggage handling
Timeline
Airline Customer Service Agent
Pacific Aviation Corporation
03.2023 - Current
Wheelchair Driver
Airport Terminal Management
05.2022 - 12.2022
Cashier
Wendy's Lakewood
10.2021 - 05.2022
Associate of Science - Computer Science
Cerritos College
High School Diploma -
Norwalk High School
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