Neamuz Zaman
Northridge,CA
Summary
Motivated and detail-oriented computer science student with experience in customer service and technical problem-solving. Strong foundation in software development, quality assurance, and system troubleshooting. Passionate about learning new technologies and applying critical thinking to improve software quality. Proven ability to work in team environments, and deliver solutions efficiently.
Overview
3
3
years of professional experience
Work History
Airline Customer Service Agent
Pacific Aviation Corporation
03.2023 - Current
- Greeted passengers and provided information about departure and arrival times
- Assisted customers with ticketing, seating, and baggage handling requirements
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors
- Resolved customer complaints in a timely manner
- Ensured all boarding passes were printed accurately prior to flight departure time
- Followed company policies and procedures related to customer service operations at all times.
Wheelchair Driver
Airport Terminal Management
05.2022 - 12.2022
- Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care
- Completed accident reports and delivered to supervisor
- Followed safety regulations and state laws governing vehicle operation
- Notified dispatchers or company mechanics of vehicle problems
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Cashier
Wendy's Lakewood
10.2021 - 05.2022
- Accepted cash and credit card payments, issued receipts and provided change
- Helped customers find specific products, answered questions and offered product advice
- Answered customer questions and provided store information
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
Bachelor of Science - Computer Science
California State University, Northridge
Northridge05-2026
Associate of Science - Computer Science
Cerritos College
Norwalk, CA07.2024
High School Diploma -
Norwalk High School
Norwalk, CA06.2020
Skills
- Programming Languages: Java, C, Assembly Language
- Software Testing & Debugging
- Quality Assurance and Automation Concepts
- CI/CD Process and Security Testing
- Database Management
- Microsoft Excel, MS Word
- Computer hardware repair and troubleshooting
- Strong Analytical and Problem-Solving Skills
- Communication and Interpersonal Skills
- Customer Service & Team Collaboration
- Risk assessment
- Team building
- Team leadership
- Operations management
Project and Course work
- Software Development: Developed Java-based applications, focusing on debugging and testing.
- Database Management: Designed and implemented relational databases using SQL.
- QA & Security Testing: Learned automated testing tools and performed vulnerability assessments.
- Operating Systems & Networking: Gained knowledge of system processes and network protocols.
Timeline
Airline Customer Service Agent
Pacific Aviation Corporation
03.2023 - Current
Wheelchair Driver
Airport Terminal Management
05.2022 - 12.2022
Cashier
Wendy's Lakewood
10.2021 - 05.2022
Bachelor of Science - Computer Science
California State University, Northridge
Associate of Science - Computer Science
Cerritos College
High School Diploma -
Norwalk High School
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