Cindy Utomo
Los Angeles,CA
Summary
Results-driven airline operations professional with demonstrated leadership in high-volume airport environments. Skilled in flight preparation, international document compliance, team coordination, and irregular operations management. Trusted to train and develop team members in critical operational roles. Ready to transition into an Airline Account Manager role to drive performance, accountability, and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Pacific Aviation
Los Angeles, CA
02.2024 - Current
- Frequently assigned as Gate Lead and Counter Lead, directing team workflow and ensuring on-time departures.
- Perform flight preparation for next-day operations, reviewing passenger loads, documentation requirements, and operational readiness.
- Conduct Traffic Control (TC) duties, verifying passport validity, visa requirements, and travel documentation compliance prior to passenger clearance.
- Coordinate with flight crew and operations to support accurate boarding, final counts, and departure closeout.
- Manage passenger re-accommodation and resolve service escalations during delays and irregular operations.
- Train new hires, and mentor team members in Gate Lead and Traffic Control procedures, ensuring compliance with airline and international travel regulations.
- Support safe, compliant, and efficient boarding processes in a fast-paced airport environment.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
Front Desk Receptionist
Pump It Up
Van-Nuys, CA
07.2023 - 12.2024
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answering screening and forwarding incoming phone calls.
- Receiving and sorting daily mail.
- Provide basic and accurate information in-person and via phone/email.
- Order front office supplies and keep inventory of stock.
Sales Representative
Verizon
Woodland Hills, CA
01.2023 - 12.2024
- Generating and qualifying leads for potential customers.
- Presenting, promoting and selling products or services using solid arguments and cost-benefit analysis.
- Establishing, developing and maintaining positive business and customer relationships.
- Reaching out to customer leads through cold calling or other methods.
- Making sales calls to new and existing clients.
Server/Waitress
Country Club
Los Angeles, CA
11.2022 - 12.2024
- Perform set-up, clean-up and closing duties, as assigned by manager.
- Replenish and polish glasses and cups, as needed.
- Familiarize oneself with all selections on menu.
- Greet, seat and take drink and appetizer orders.
- Present menus, take main course orders, and enter orders correctly, and give it to the Leaders.
- Give the instructions where the restroom and the dining area.
- Take necessary steps to ensure a satisfactory customer experience.
- Take the dirty plates/glasses/cups from the tables.
- Work in collaboration with other servers and staff.
- Set up buffet tables at the beginning of each shift, and ensure that it is broken down at the end of the day.
Server/Cashier/Bartender
Unwind Restaurant
Tarzana, CA
05.2022 - 12.2024
- Verify identification and age requirements of customers.
- Make suggestions based on customer tastes and preferences.
- Clean glasses and bar utensils.
- Process payment from customers.
- Build a rapport with regular customers to create a positive atmosphere.
- Serve patrons with food and beverages in a positive and friendly manner.
- Provide information to help food and beverage selections.
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
- Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Sales/Marketing Manager
PT. Bonafitek
Jakarta
01.2020 - 12.2024
- Research consumer needs and identify how our solutions meet them.
- Represent our company, with a comprehensive understanding of our offerings.
- Meet with potential clients and grow long-lasting relationships by understanding their needs.
- Identify knowledge gaps within the team and develop a plan to fulfill them.
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships.
Event Usher
Djakarta Warehouse Project
Jakarta
12.2019 - 12.2024
- Welcoming guests in a polite and friendly manner.
- Checking and scanning tickets and directing guests to their seats.
- Informing guests about the location of the restrooms, refreshments, and exits.
- Tending to guests' comfort and assisting them with any questions or problems.
Front Desk Receptionist
The Branz
Jakarta
01.2019 - 12.2024
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
- Work with the housekeeping staff to ensure rooms are ready for new guests.
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
Usher
BNI
Jakarta
12.2018 - 12.2024
- Welcoming guests in a polite and friendly manner.
- Distributing programs, brochures, and other materials.
- Following all emergency protocols and guiding audience members to the exits in an orderly manner.
Cashier/Sales Associate
Gudang Garam
Jakarta
07.2018 - 12.2024
- Greet customers when entering or leaving the store.
- Handle merchandise returns and exchanges.
- Resolve customer complaints, guide them and provide relevant information.
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Issue receipts, refunds, change or tickets.
- Redeem stamps and coupons.
Front Desk Concierge
Jie Expo
Jakarta
06.2018 - 12.2024
- Maintain order and ensure adherence to safety rules.
- Count and record number of tickets collected.
- Manage informational kiosk and display of event signs and posters.
Sales Representative
Djarum
Jakarta
07.2017 - 12.2024
- Selling products and services using solid arguments to prospective customers.
- Performing cost-benefit analyses of existing and potential customers.
- Maintaining positive business relationships to ensure future sales.
- Carried out sales promotions and merchandising of company products.
- Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
Hostess
Guinness
Jakarta
06.2017 - 12.2024
- Welcoming guests to the venue.
- Greet customers upon their departure.
- Provide accurate wait times and monitoring waiting lists.
- Managing reservations.
- Cater to guests who require extra attention (e.g. children, elderly).
- Answer incoming calls and address customers' queries.
Usher
Jack Daniel's
Jakarta
05.2017 - 12.2024
- Interacted with 15 guests per day to deliver positive, fun experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High -
Skills
- Excellent communication
- Writing skills
- Team leadership
- Passenger assistance
- Task prioritization
- Strong empathy
- Customer support
- Travel documentation
- Customer service
- Ticketing systems
- Productivity software
- Airline policies
- Baggage handling
- [Bahasa Indonesia] Fluency
- Customer relationship management
- Sanitation
- Adaptability and flexibility
- Active listening
Certification
- Non-CDL Class C
- Certified Medical Assistant
- ServSafe
- MAST Permit
Languages
Bilingual
Multilingual
Timeline
Airline Customer Service Agent
Pacific Aviation
02.2024 - Current
Front Desk Receptionist
Pump It Up
07.2023 - 12.2024
Sales Representative
Verizon
01.2023 - 12.2024
Server/Waitress
Country Club
11.2022 - 12.2024
Server/Cashier/Bartender
Unwind Restaurant
05.2022 - 12.2024
Sales/Marketing Manager
PT. Bonafitek
01.2020 - 12.2024
Event Usher
Djakarta Warehouse Project
12.2019 - 12.2024
Front Desk Receptionist
The Branz
01.2019 - 12.2024
Usher
BNI
12.2018 - 12.2024
Cashier/Sales Associate
Gudang Garam
07.2018 - 12.2024
Front Desk Concierge
Jie Expo
06.2018 - 12.2024
Sales Representative
Djarum
07.2017 - 12.2024
Hostess
Guinness
06.2017 - 12.2024
Usher
Jack Daniel's
05.2017 - 12.2024