Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annette Renteria

Customer Service
Baytown,TX

Summary

Dynamic professional with a proven track record at Texas Health Science Medical Center, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork, I effectively managed floor operations and mentored staff, driving sales growth and improving client satisfaction through strategic decision-making and attention to detail.

Overview

6
6
years of professional experience

Work History

Remodel Team Associate

Wal-Mart Supercenter
03.2025 - 07.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Assisted customers in selecting merchandise best suited to needs.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.
  • Operated various machines used in production processes.

Floor Supervisor

Texas Health Science Medical Center
10.2023 - 02.2025
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Evaluated work of [Number] floor employees to improve performance.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Held team meetings to gain feedback, provide updates and set policies.
  • Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Assisted supervisor with feedback for employee performance evaluations.

Bonding Agent

Ace Bail Bonds
11.2020 - 09.2023
  • Continuously updated industry knowledge, staying current on market trends and emerging opportunities within the bonding sector.
  • Streamlined bond application procedures for improved efficiency and faster turnaround times.
  • Developed customized solutions for unique client needs, demonstrating adaptability and problem-solving skills.
  • Enhanced client satisfaction by providing prompt and accurate information on bond processes and requirements.
  • Conducted thorough risk assessments to determine appropriate bond amounts and minimize potential liabilities.
  • Expedited bond approval processes by maintaining open lines of communication between clients, underwriters, and related parties.
  • Collaborated with legal teams to prepare comprehensive documentation for bond submissions.
  • Mentored junior team members in best practices for bonding agent responsibilities, contributing to a high-performing work environment.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from both existing and prospective clients.
  • Maintained strong relationships with clients, fostering trust and loyalty to ensure repeat business.
  • Managed a diverse portfolio of bonds, ensuring timely renewals and adherence to contractual obligations.
  • Educated clients on the benefits of various bonding options, allowing them to make informed decisions about their financial needs.
  • Organized detailed record-keeping systems to maintain accurate records of all transactions related to bonds issued or managed.
  • Minimized client exposure to financial risks by conducting regular reviews of bond portfolios and recommending adjustments as necessary.
  • Built and established relationships with clientele to improve future business opportunities.
  • Developed and maintained database of financial records for clients.
  • Produced financial statements and reports to comply with regulations.
  • Advised clients on financial matters and recommended investments.

Manager of School Cafeteria

Aramark Industries
08.2019 - 09.2023
  • Advised on allergy-conscious meal options, ensuring safe dining experiences for all students regardless of dietary restrictions or sensitivities.
  • Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
  • Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
  • Ensured a clean and sanitary environment by establishing routines for cleaning duties and enforcing strict hygiene standards.
  • Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
  • Managed daily operations for a smooth and timely service of meals to students and staff.
  • Organized special events such as themed lunches or holiday celebrations to create an enjoyable dining atmosphere for students and staff alike.
  • Reduced food waste by implementing inventory management practices and adjusting portion sizes.
  • Increased student participation in meal programs through creative marketing initiatives aimed at showcasing tasty yet nutritious options available in the cafeteria.
  • Negotiated contracts with vendors, securing the best possible pricing on quality ingredients and supplies.
  • Addressed any concerns or complaints from students, parents, or staff regarding cafeteria services promptly and professionally.
  • Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
  • Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
  • Improved cafeteria efficiency by streamlining food preparation and serving processes.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate of Applied Science - Paralegal Studies

South University Savannah
GA
08-2026

Skills

  • Meeting facilitation
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Attention to detail
  • Teamwork and collaboration
  • Computer skills
  • Workplace safety
  • Area and facility cleaning
  • Task prioritization
  • Safety
  • Verbal and written communication
  • Adaptability and flexibility
  • Shipping and receiving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Remodel Team Associate

Wal-Mart Supercenter
03.2025 - 07.2025

Floor Supervisor

Texas Health Science Medical Center
10.2023 - 02.2025

Bonding Agent

Ace Bail Bonds
11.2020 - 09.2023

Manager of School Cafeteria

Aramark Industries
08.2019 - 09.2023

Associate of Applied Science - Paralegal Studies

South University Savannah

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Annette RenteriaCustomer Service