Annette Requena
Miami
Summary
Dynamic healthcare leader with extensive experience at VITAS Healthcare, recognized for enhancing patient care and operational efficiency. Proven track record in team building and problem resolution, driving performance improvements while managing budgets and quality assurance. Skilled in strategic initiatives and fostering collaboration, ensuring high standards of service delivery and patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
General Manager
VITAS Healthcare
Miami, FL
02.2021 - Current
- Oversee the local daily operations to ensure compliance with healthcare regulations and company standards.
- Develop and expand the revenue performance of the program.
- Represent the company in the community.
- Develop and implement strategic initiatives to enhance patient care services and operational efficiency.
- Manage multi-disciplinary teams, fostering collaboration and driving performance improvements across departments.
- Analyze financial reports to identify trends, optimize budgeting processes, and improve resource allocation.
- Lead quality assurance efforts to monitor service delivery metrics, ensuring high standards of patient satisfaction.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations..
- Train and guide team members to maintain high productivity and performance metrics.
- Interact with customers to build connections and nurture relationships.
Associate General Manager
VITAS Healthcare
Miami, FL
07.2019 - 01.2021
- Developed and implemented staff training programs to improve employee performance and retention.
- Fostered a collaborative work environment, promoting team engagement and accountability across departments.
- Increased customer satisfaction by addressing concerns proactively and ensuring prompt resolution of issues.
- Oversee program CAHPS performance to ensure quality patient experience.
- Overall management of the Volunteer and Bereavement program.
Senior Patient Care Administrator
VITAS Healthcare
Miami, FL
07.2018 - 06.2019
- Vitas BEST Award Winner
- Lead Patient Care Administrator for the program.
- Responsible for maintaining overall clinical, fiscal, and financial integrity of patient care, while meeting internal and external customer needs.
- Facilitates and participates in regular meetings with direct clinical operations leadership team.
- Actively participates in sales/admission meetings.
- Facilitated program surveys.
Patient Care Administrator
VITAS Healthcare
Miami, FL
01.2016 - 06.2018
- Actively collaborated with the Admission Managers, Team Managers, and Medical Directors.
- Oversaw the program clinical operations, staff adherence to policies, procedures, and standards.
- Responsible for interviewing, the oversight of hiring, training, supervising, coaching, and mentoring of clinical operations staff.
- Collaborate with senior management, direct reports, performance improvement specialist in identification of trends and potential Performance Improvement Plans.
- Identify opportunities in resource management and utilization of clinical operations including but not limited to labor, pharmacy, medical supplies, and equipment.
Team Manager Inpatient Unit
VITAS Healthcare
Miami, FL
11.2014 - 12.2015
- North Shore Hospital 16 Bed Inpatient Unit Manager
- Leader of the patient care team that ensured patients and families received continuity and quality of care from admission to discharge or transfer to bereavement.
- Daily monitoring of staffing, the ordering of medications with the pharmacy, and supplies for the unit.
- Resource and mentor for the interdisciplinary staff regarding clinical, documentation, and service expectations.
- Review of payroll.
- Participation in on-call rotation.
- Building host facility relationships with the hospital and feeder teams.
- Oversee compliance with life and safety regulations in the inpatient unit.
- Maintain inpatient unit standard manuals.
Team Manager, ALF Team
VITAS Healthcare
Miami, FL
12.2011 - 10.2014
- Awarded Team Manager of the Year 2012
- Directed all patient care services for the team ensuring that services rendered were part of the interdisciplinary plan of care.
- Oversee team schedules of HA, RN, SW, Chaplain, and MD to ensure coverage for all patients on team.
- Ensured team adhered to policies, procedures, and standards.
- Provided direct on-site field supervision.
- performed required chart reviews to ensure quality care was being delivered and documented.
Registered Nurse
VITAS Healthcare
Miami, FL
02.2007 - 11.2011
- Field Nurse for Team 123/ALF
- 2008 became a Nurse mentor. Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop patient-centered care strategies.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated patients and families on disease management and treatment options to enhance understanding.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Registered Nurse, Medical-Surgical Unit
Baptist Hospital of Miami
Miami, FL
2004 - 2007
- Neurology - Neuroscience Center - Completion of 20 CEUs regarding CVA
- Managed caseload of multiple patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Managed patients recovering from medical or surgical procedures.
- Administered medications and monitored patient vital signs in high-acuity medical-surgical unit.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on post-discharge care, enhancing understanding of recovery processes.
- Mentored new nursing staff, fostering skills development and adherence to best practices.
Education
Bachelor of Science - Nursing
University of Miami
Miami, FL05-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
Languages
Spanish
Timeline
General Manager
VITAS Healthcare
02.2021 - Current
Associate General Manager
VITAS Healthcare
07.2019 - 01.2021
Senior Patient Care Administrator
VITAS Healthcare
07.2018 - 06.2019
Patient Care Administrator
VITAS Healthcare
01.2016 - 06.2018
Team Manager Inpatient Unit
VITAS Healthcare
11.2014 - 12.2015
Team Manager, ALF Team
VITAS Healthcare
12.2011 - 10.2014
Registered Nurse
VITAS Healthcare
02.2007 - 11.2011
Registered Nurse, Medical-Surgical Unit
Baptist Hospital of Miami
2004 - 2007
Bachelor of Science - Nursing
University of Miami