Annette Shepherd
Walmart
Wesley,AR
19
years of professional experience
Detail-oriented Claims Adjuster with a proven track record in claims investigation, settlement negotiation, and caseload management. Known for achieving high customer satisfaction and mentoring junior adjusters to enhance team performance.
Work History
Claims Adjuster
4 Years 4 Months- Investigated complex claims, gathering necessary evidence and documentation.
- Evaluated claims to determine validity and adherence to company policies.
- Collaborated with internal teams to streamline claims processing workflows.
- Investigated claims, gathering necessary evidence and documentation.
- Provided guidance on claim resolution processes to junior team members.
- Negotiated favorable settlements with claimants and Attorneys.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Claims Adjuster
10 Years 7 Months- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Provided exceptional customer service during emotionally difficult situations.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Negotiated favorable settlements with claimants and attorneys to minimize financial risk for the company.
- Investigated claims, gathering necessary evidence and documentation.
- Ensured compliance with regulatory requirements throughout the claims lifecycle.
- Implemented process improvements that enhanced efficiency in claims handling.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Utilized claims management software for accurate documentation and reporting.
Education
GED
Skills
Claims investigation
Claims processing
Settlement negotiation
Self-starter
Caseload management
Attention to detail
Claims management
Decision-making
Problem-solving
Active listening
Customer service
Highly motivated
Timeline
Claims Adjuster
Walmart
01.2021 - 05.2025Read More
Claims Adjuster
Walmart
11.2006 - 06.2017Read More
Hughson High School
GED
Read More