Annette Spellman
Pioneers 66
Lincoln,NE
25
years of professional experience
Engaged professional enhancing staff performance through training and orientation programs. Initiatives promoting employee appreciation foster collaboration and loyalty, driving retention and morale. Strong customer relations and decision-making skills support employee engagement and team performance. Detail-oriented with effective communication and project management skills, navigating fast-paced environments while addressing challenges to meet organizational goals.
Work History
Shop Manager
11 Years 2 Months- Calculate timecards, track PTO time, greet customers, answer phones, f/u with any voicemails, reconcile invoices, pay vendors, purchase retail items & office supplies, price products, add to inventory verify returned parts & credits, bank deposits. Open drawer daily, balance from evening before, create holiday closing notices, take pictures for social media accounts.
- Monitored inventory levels, placed orders, to reduced stock shortages through accurate replenishment.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Employee Benefit & Life NB Director
13 Years 9 Months- Designed, implemented, and administered company benefits plans, including new hire orientations and paperwork. Analyzed benefit plans, trained at renewal time for new plan benefits or changes. Calculated employee benefit deductions for payroll, ensuring compliance with both pre-tax and post-tax regulations. Processed changes due to qualifying events. Professionally upheld the sensitivity and confidentiality on employee files & management information. All sensitive information was locked in my office. If I left for a minute I locked my door. Development of a Section 125-plan, with implementation along with a HRA & HSA plan. Facilitated & conducted professional development training, sales, and new products, changes, and what was trending at the time. Initiated employee appreciation on a monthly basis with an attendance rate that went over the 82%.
- Directed strategic initiatives supporting financial operations, client service, and cross-functional alignment.
- Oversaw regulatory compliance processes, ensuring accurate documentation and adherence to internal controls.
- Led performance reviews and coaching efforts to strengthen team accountability and service quality.
Education
MAS - Human Resource Management
Skills
Benefit design
Human resources
Customer engagement
Problem-solving
Employee motivation
Customer Service
Timeline
Shop Manager
Pioneers 66
08.2015 - CurrentRead More
Employee Benefit & Life NB Director
Premier Financial, Inc.
11.2001 - 08.2015Read More
Walden University Online
MAS from Human Resource Management
Read More