Open To Work
Annette SUKIE
Reston,VA
Summary
Dynamic professional with over thirty years of experience in banking, accounting, and customer service, demonstrating a strong commitment to excellence and efficiency in fast-paced environments. Recognized for exceptional relationship-building and interpersonal skills, fostering effective communication with diverse populations. A dedicated team player consistently striving for success while supporting initiatives that uplift communities and contribute positively to society. Detail-oriented and disciplined, with a friendly and charismatic demeanor that enhances collaboration and engagement.
Overview
2027
2027
years of professional experience
Work History
Documentation &Post Closing Specialist
John Marshall Bank
06.2019 - 03.2026
- Review and validate details of Commercial and Mortgage loans and closing documentation.
- Perform review of loans submitted by origination officers and loan review committee with review credit memo for completeness from credit approval to loan disbursement.
- Enter and track policy exception for loans reviewed.
- Assist in development of credit policy guidelines and document tracking with post-closing team.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Assessed credit risk and analyzed financial statements. for entry in financial and collateral management software.
- Completed post-closing quality control evaluations of originated mortgage and commercial loans.
- Checked accuracy and completeness of all paperwork.
- Pre audit research and review of commercial and mortgage loans.
- Course work completed yearly on laws and regulations related to commercial and mortgage loans and bank policies.
Loan Operations Specialis
Access National Bank
08.2018 - 05.2019
- Responsible for maintaining data integrity of FISERV/DNA
- Daily processing of advances /ANB-ABL/ Construction and payments of loans.
- Maintenance of loan accounts for return payments, pay down, create bills, maturity dates.
- Payoff loans, process wires- incoming and outgoing.
- Auto debit set up, UCC Filing, prepare cashier’s checks, waive fees.
- Apply critical reasoning and decision making, when situation arise.
- Process asset based commercial loans request.
Clerk •Receptionist
Kforce Inc
06.2014 - 07.2014
- Duties e.g
- Greeted and advised visitors entering to company
- Answered and directed internal and external calls
- Received and sent out packages via courier services
- Compiled and analyze account receivable and made recommendation of outstanding account to be collected for several subsidiaries of management company.
- Managed over 50 customer calls per day.
Customer Service Rep
Convey Health
09.2014 - 12.2014
- Seasonal part-time customer service to sell Medicare plans
- During open enrollment
- Provided information to new prospects on plans available for eligibility
- After presentation and customer agree to terms and conditions, enrollment process was completed, and new plan sent to customer.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Assisted clients in navigating healthcare benefits, ensuring clear understanding of available options.
- Utilized CRM software to manage customer interactions and maintain accurate records of inquiries.
- Collaborated with team members to enhance service delivery and streamline processes for efficiency.
Teller
Chase Bank
06.2007 - 03.2014
- Processed all customers’ financial transactions
- Addressed their questions and concerns and referred to appropriate Internal resource for resolution
- Established and controlled customer files
- Identified fraudulent activity to prevent potential losses to bank
- Stayed updated on new products and services
- Referred products and services beneficial to customers’ needs
- ATM Vault Custodian
- Traveler checks vault custodian
- Processed customer transactions accurately and efficiently, maintaining compliance with banking regulations.
- Assisted customers with inquiries, providing excellent service to enhance satisfaction and retention.
- Managed cash drawer, ensuring balanced transactions and adherence to security protocols.
- Educated customers on products and services, promoting financial solutions tailored to their needs.
Work Station Assistant
International RAM, Fort Lauderdale Hollywood Int’l Airport, DHS/US VISIT
07.2005 - 05.2007
- Provided assistant to international visitors using exit station
- Answering program related questions
- Enhancing visitors’ travel experience by helping them
- To comply with US-VISIT exit requirement
- Provided professional services and support in a dynamic working environment.
- Applied effective time management techniques to meet tight deadlines
- Assisted passengers with check-in processes and documentation verification.
- Facilitated efficient flow of travelers through security checkpoints.
- Supported customs inspections by organizing and managing passenger queues.
- Maintained up-to-date knowledge of immigration policies and procedures.
Administrative Assistant
Personnel One
02.2005 - 07.2005
- Assisted Director with Testing Coordination
- Made appointment for college testing
- Proctored external and internal examination
- Receptionist duties
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
Teller/Customer Service Representative
Citizens Bank Miami Agency
04.1997 - 08.1999
- Served bank customers by processing various transactions
- Managed funds, cash, sold banking services
- Developed opportunities to provide additional sales – knowledge of banks products and services
- Processed incoming and outgoing wire transfers
Teller-Loans Investment Specialist
Citizens Bank Ltd
02.1988 - 02.1996
- Processed cash and check transactions for customers
- Cross sold banking products and services
- Opened and closed new accounts, maintained existing accounts
- Prepared standing orders and bank statements
- Processed new loans-commercial and individual
- Collection of amounts owing on past due loans and prepared reports
- Provided general information to customers on existing bank products
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
Investment Clerk
Citizens Bank
Sep1988 - May1996
- Accumulated figures for bank's total investment in loans
- Gathered and recorded bank’s total investment in loans
- Example: Grants and loans disbursed against payments received
- Made bulk payments on behalf of bank for these investment loans
- Tracked total repayment of loans disbursed
- Reported to Financial Controller month end value of investments on these loans
- Handled financial transactions worth over $500,000USD.
- Managed and evaluated activities of 35 outside investment advisors.
- Managed daily investment account transactions, ensuring accuracy and compliance with regulatory standards.
- Assisted in processing client requests for account updates and transaction inquiries efficiently.
- Supported portfolio management by conducting market research and analysis on investment products.
- Coordinated with team members to streamline administrative processes, enhancing operational efficiency.
Education
Some College Credits - Accounting
Keiser College
Pembroke Pines, FL2005
AAT) - Accounting And Finance
Association of Accounting Technicians
Membership Examination- Level 306.1995
High School Diploma -
Norman Manley High School
Jamaica1984
Skills
- COMPUTER SKILLS
- Proficient in
- Microsoft Word, Excel, Outlook, PowerPoint and Fiserv, Micro Soft365, Synergy, WITSCERIS, Horizon
Sales Force
- UCC Filing
- Financial Application Software- end user
- CompTIA Security Certification
Timeline
Documentation &Post Closing Specialist
John Marshall Bank
06.2019 - 03.2026
Loan Operations Specialis
Access National Bank
08.2018 - 05.2019
Customer Service Rep
Convey Health
09.2014 - 12.2014
Clerk •Receptionist
Kforce Inc
06.2014 - 07.2014
Teller
Chase Bank
06.2007 - 03.2014
Work Station Assistant
International RAM, Fort Lauderdale Hollywood Int’l Airport, DHS/US VISIT
07.2005 - 05.2007
Administrative Assistant
Personnel One
02.2005 - 07.2005
Teller/Customer Service Representative
Citizens Bank Miami Agency
04.1997 - 08.1999
Teller-Loans Investment Specialist
Citizens Bank Ltd
02.1988 - 02.1996
Investment Clerk
Citizens Bank
Sep1988 - May1996
Some College Credits - Accounting
Keiser College
AAT) - Accounting And Finance
Association of Accounting Technicians
High School Diploma -
Norman Manley High School