Annette Tanner
Galloway,OH
Summary
Highly-motivated job-seeker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Department of Defense
Columbus, OH
02.2020 - 06.2021
- Implement modifications, and updates on DISA Service Catalog (SC) on an 'as needed' basis utilizing Catalog Accounts edit rights
- Assist Mission Partners, Project Managers, and Service Definition POCs with implementation of DISA Service Definition Profiles on new services that need to be added to the DISA Service Catalog
- Create change requests modifications as necessary through the DISA Service Catalog page
- Review and approve content for relevance, accuracy, correctness and discern whether the information is releasable on the public facing DISA SC webpage
- DISA Business Process Improvement (BPI) Initiatives: Continually strive to provide current, most up-to-date information for various offerings within the DISA Service Catalog Page through electronic-mail dialogue, phone calls and conference calls, document exchange with various Mission Partners (MP), Project Managers and Service Definition POCs, accomplish comparisons with DISA Missing Data, SCM List and the DISA Service Catalog thus provide 'one-stop shopping' to a myriad of DISA customers
- Created the process of requesting the 'Order Now' button for each DISA Service Catalog services page by accomplishing comparisons between the Service Catalog Management (SCM) List, Missing Data, and DISA Service Catalog then discerning the differences thus streamlining the ordering process with a click of a button for the Mission Partners (MP)
- Facilitate, lead, guide, discuss and engage the BDM team in Leidos weekly status meetings and provide up-to-date status on all open/active changes within the DISA Service Catalog
- Discuss ongoing, outstanding Catalog Account ticket requests and work towards resolution for each open ticketing issue
- Perform comparisons of various listings of information such as reviewing Points of Contacts (POC) for accuracy, systems, and links within the current services page that DISA provides
- Initiate and track all DISA Service Catalog ticket requests and gathers status of each one from Leidos Service Catalog support utilizing the DISA Catalog Accounts Spreadsheet.
Telecommunications Specialist
Defense Information Systems Agency (DISA)
Columbus, OH
10.2019 - 02.2020
- Implement modifications, and updates on DISA Service Catalog (SC) on an 'as needed' basis utilizing Catalog Accounts edit rights
- Assist Mission Partners, Project Managers, and Service Definition POCs with implementation of DISA Service Definition Profiles on new services that need to be added to the DISA Service Catalog
- Create change requests modifications as necessary through the DISA Service Catalog page
- Review and approve content for relevance, accuracy, correctness and discern whether the information is releasable on the public facing DISA SC webpage
- DISA Business Process Improvement (BPI) Initiatives: Continually strive to provide current, most up-to-date information for various offerings within the DISA Service Catalog Page
- Through electronic-mail dialogue, phone calls and conference calls, document exchange with various Mission Partners (MP), Project Managers and Service Definition POCs, accomplish comparisons with DISA Missing Data, SCM List and the DISA Service Catalog thus provide 'one-stop shopping' to a myriad of DISA customers
- Created the process of requesting the 'Order Now' button for each DISA Service Catalog services page by accomplishing comparisons between the Service Catalog Management (SCM) List, Missing Data, and DISA Service Catalog then discerning the differences thus streamlining the ordering process with a click of a button for the Mission Partners (MP)
- Facilitate, lead, guide, discuss and engage the BDM team in Leidos weekly status meetings and provide up-to-date status on all open/active changes within the DISA Service Catalog
- Discuss ongoing, outstanding Catalog Account ticket requests and work towards resolution for each open ticketing issue
- Perform comparisons of various listings of information such as reviewing Points of Contacts (POC) for accuracy, systems, and links within the current services page that DISA provides
- Initiate and track all DISA Service Catalog ticket requests and gathers status of each one from Leidos Service Catalog support utilizing the DISA Catalog Accounts Spreadsheet.
Telecommunications Specialist
Defense Information Systems Agency (DISA)
Columbus, OH
05.2018 - 02.2020
- Document existing telecommunications infrastructure of various DoD customers through physical site visits and surveys by tracking existing circuits, types of switches, routers, count of users, current equipment, and capabilities
- Create, prepare and generate site survey reports so the DISA Project Manager can produce possible solutions and services that will exceed customer expectations and save the government money
- Install, troubleshoot, replace and disconnect Cisco EVoIP phones at various customer sites
- Install, repair, relocate, troubleshoot and deactivate telecommunication and network lines
- Utilize ITSM and GTMS for tracking, documenting and resolution of trouble tickets, telecommunication requests, and LAN drop requests
- Assist customers with login capabilities and understanding the new service capabilities
- Interact and coordinate with various agency customers (DLA, DCMA, Army National Guard, etc.) on physical access procedures, initial report information and logistical preparations prior to team arrival.
Information Technology Specialist (Information Security)
Defense Information Systems Agency (DISA)
Columbus, OH
02.2017 - 05.2018
- Ensure DISA complies with federal laws, regulations and policies pertaining to DISA controlled systems through tracking, and report updates when evidence and artifacts are uploaded to the Statement of Standards for Attestation Engagement (SSAE) for Ernst &Young (E&Y) audit team review on various control objectives
- Create, track, and send an up-to-date Document Request List (DRL) excel spreadsheet to the Compliance team on a daily basis
- These include DISA Montgomery, DISA Ogden, DISA Mechanicsburg, and DISA Oklahoma City, DISA Fort Meade as well as ATAAPS and DCI tasks that are compliant, overdue, and non-compliant
- Utilizes tools such as ITSM, ESPS, eMASS, NFR Tracking Tools, IASE STIG Viewer, DISA and Cyber COM OPORD websites on a frequent basis for information gathering, reports and technology policies and procedures
- Evaluate and assess performance vulnerability data to identify and address system inefficiencies
- Coordinate with other DISA Lines of Business (LOB) in support of DoD agency audit information/artifact gathering of various databases, mainframes, and other systems maintained by DISA.
Information Technology Specialist (Information Security)
Defense Information Systems Agency (DISA)
Columbus, OH
02.2017 - 05.2018
- Ensure DISA complies with federal laws, regulations and policies pertaining to DISA controlled systems through tracking, and report updates when evidence and artifacts are uploaded to the Statement of Standards for Attestation Engagement (SSAE) for Ernst &Young (E&Y) audit team review on various control objectives
- Create, track, and send an up-to-date Document Request List (DRL) excel spreadsheet to the Compliance team on a daily basis
- These include DISA Montgomery, DISA Ogden, DISA Mechanicsburg, and DISA Oklahoma City, DISA Fort Meade as well as ATAAPS and DCI tasks that are compliant, overdue, and non-compliant
- Utilizes tools such as ITSM, ESPS, eMASS, NFR Tracking Tools, IASE STIG Viewer, DISA and Cyber COM OPORD websites on a frequent basis for information gathering, reports and technology policies and procedures
- Evaluate and assess performance vulnerability data to identify and address system inefficiencies
- Coordinate with other DISA Lines of Business (LOB) in support of DoD agency audit information/artifact gathering of various databases, mainframes, and other systems maintained by DISA.
Information Assurance Officer (Information Security)
Defense Information Systems Agency (DISA)
Columbus, OH
01.2012 - 02.2017
- Processed System Access Authorization Requests (SAAR-DD2875s) on a daily basis
- Conduct initial one-on-one training as well as annual training sessions for Terminal Area Security Officers (TASO)
- Update and validate end user privileged access to various servers in accordance with DoD 5200.2-R (Personnel Security Program), DISA Handbook, and DISA Columbus Instructions
- Notify system administrators (SA) and branch chiefs when server(s) passwords (NIPR/SIPR) are due with new suspense dates and placed in the safe (60 days) in a secured environment/facility
- Provide technical guidance, advice and assistance to project officers, project managers and system administrators pertaining to SAARs prior to approving users' system access on various systems
- Review the SAAR forms to ensure users that request access have the correct IT level clearance designation
- Perform Physical Safe Inventory- Check all items in safe against inventory log, discard (shred) or updated as needed
- Ensure all items are accounted for
- Conduct physical 'walk-throughs' of all server cabinets within building 23
- Ensure that all cabinets are locked (Classified and Unclassified)
- Ensure that there are no disks or other media inside the cabinets, report any broken locks or any cabinets left open without the appropriately cleared individual on sight
- Prepare report, forward to branch chiefs and facility manager
- Coordinate with information technical security specialists to define vulnerabilities and install and implement physical and technical security countermeasures such as immediate deactivations from various systems
- Participate in various conference calls with mission partners, coalition partners, integration team, information owners, project managers, and personnel
- Review policy, procedures, roles, responsibilities and security requirements for new workloads before connection to the network
- Review existing customers workload to ensure that compliance is being maintained
- Interact daily with DISA Columbus Security Manager on security related issues such as immediate system deactivations, expedited systems access requests with executive orders, presidential orders, and physical security issues
- Work with various audit review teams over the years
- Provide documentation (position appointment letters, privileged user information, responses to audit findings (CAT I, II, III)
- Create, update written instructions and standard operating procedures
- Work with system administrators to ensure that servers were in compliance with STIG requirements on privileged user access
- Provide physical escort within secured areas for maintenance, janitorial services and emergency exercises
- Ability to verify DISA users' security clearance via CMIS on incoming System Account Access Requests (SAAR)
- Process System Access Authorization Requests (SAAR) with Security Manager for site visits
- Initiate requests within Visitor Notification System (VNS) via Defense Logistics Agency (DLA) after Visitor Access Requests (VAR) are received and validated
- Issued security badges to visitors when Security Manager was not available and returned to the proper authority after visit was complete.
Information Assurance Officer (Information Security)
Defense Information Systems Agency (DISA)
Columbus, OH
01.2012 - 02.2017
- Processed System Access Authorization Requests (SAAR-DD2875s) on a daily basis
- Conduct initial one-on-one training as well as annual training sessions for Terminal Area Security Officers (TASO)
- Update and validate end user privileged access to various servers in accordance with DoD 5200.2-R (Personnel Security Program), DISA Handbook, and DISA Columbus Instructions
- Notify system administrators (SA) and branch chiefs when server(s) passwords (NIPR/SIPR) are due with new suspense dates and placed in the safe (60 days) in a secured environment/facility
- Provide technical guidance, advice and assistance to project officers, project managers and system administrators pertaining to SAARs prior to approving users' system access on various systems
- Review the SAAR forms to ensure users that request access have the correct IT level clearance designation
- Perform Physical Safe Inventory- Check all items in safe against inventory log, discard (shred) or updated as needed
- Ensure all items are accounted for
- Conduct physical 'walk-throughs' of all server cabinets within building 23
- Ensure that all cabinets are locked (Classified and Unclassified)
- Ensure that there are no disks or other media inside the cabinets, report any broken locks or any cabinets left open without the appropriately cleared individual on sight
- Prepare report, forward to branch chiefs and facility manager
- Coordinate with information technical security specialists to define vulnerabilities and install and implement physical and technical security countermeasures such as immediate deactivations from various systems
- Participate in various conference calls with mission partners, coalition partners, integration team, information owners, project managers, and personnel
- Review policy, procedures, roles, responsibilities and security requirements for new workloads before connection to the network
- Review existing customers workload to ensure that compliance is being maintained
- Interact daily with DISA Columbus Security Manager on security related issues such as immediate system deactivations, expedited systems access requests with executive orders, presidential orders, and physical security issues
- Work with various audit review teams over the years
- Provide documentation (position appointment letters, privileged user information, responses to audit findings (CAT I, II, III)
- Create, update written instructions and standard operating procedures
- Work with system administrators to ensure that servers were in compliance with STIG requirements on privileged user access
- Provide physical escort within secured areas for maintenance, janitorial services and emergency exercises
- Ability to verify DISA users' security clearance via CMIS on incoming System Account Access Requests (SAAR)
- Process System Access Authorization Requests (SAAR) with Security Manager for site visits
- Initiate requests within Visitor Notification System (VNS) via Defense Logistics Agency (DLA) after Visitor Access Requests (VAR) are received and validated
- Issued security badges to visitors when Security Manager was not available and returned to the proper authority after visit was complete.
Information Technology Specialist (SYSANALYSIS)
Defense Information Systems Agency (DISA)
Columbus, OH
01.2011 - 01.2012
- Responsibilities included planning, design, and installation, testing, troubleshooting of new and existing phone lines, NIPR Local Area Network lines, servers, and associated hardware servicing over 14,000+ customers and geographically separated locations
- Collaborated with the Voice and Circuits group to ensure customer lines work as required
- Provided training to co-workers within my group such as building telephone spreadsheets with requested software features
- Train customers on telephone system features
- Ordered hardware from DISA supply to fulfill equipment order and software required for each customer request
- Created monthly billing statements for services and systems that DISA provides to various agencies (Defense Switch Network (DSN) services, voice messaging, long haul circuits, and long-distance service)
- Assist with hardware implementation, mounting servers and power supplies within racks
- Provided administrative support for TMS Remedy Ticketing System users anywhere in the world
- As the system administrator, create DISA user access accounts and reset passwords 'as needed' due to system 'locks outs', too many passwords attempts or inactivity after 30 days according to Operational Order (OPORD)
- Additional duty of Terminal Area Security Officer (TASO): Initiated, prepared System Access Authorization Requests (SAAR) for members of the Voice and Circuits branch and collaborated with the Information Assurance Officers at DISA Columbus for status updates on system access
- Initiated Physical Access Request Forms (PARF) for new employee door access to the facilities needed on Defense Supply Center Columbus (DSCC).
Information Technology Specialist (SYSANALYSIS)
Defense Information Systems Agency (DISA)
Columbus, OH
01.2011 - 01.2012
- Responsibilities included planning, design, and installation, testing, troubleshooting of new and existing phone lines, NIPR Local Area Network lines, servers, and associated hardware servicing over 14,000+ customers and geographically separated locations
- Collaborated with the Voice and Circuits group to ensure customer lines work as required
- Provided training to co-workers within my group such as building telephone spreadsheets with requested software features
- Train customers on telephone system features
- Ordered hardware from DISA supply to fulfill equipment order and software required for each customer request.
Telecommunications Specialist
Defense Information Systems Agency (DISA)
Columbus, OH
12.2009 - 01.2011
- Responsibilities included planning, design, and installation, testing, troubleshooting of new and existing phone lines, NIPR Local Area Network (LAN) lines, servers, and associated hardware servicing over 14,000 customers, mission partners and geographically separated locations
- Document existing telecommunications infrastructure of various DoD customers through physical site visits and surveys by tracking existing circuits, types of switches, routers, count of users, current equipment, and capabilities
- Create, prepare and generate site survey reports so the DISA Project Manager can produce possible solutions and services that will exceed customer expectations and save the government money
- Install, troubleshoot, replace and disconnect Cisco EVoIP phones at various customer sites
- Install, repair, relocate, troubleshoot and deactivate telecommunication and network lines
- Utilize ITSM and GTMS for tracking, documenting and resolution of trouble tickets, telecommunication requests, and LAN drop requests
- Assist customers with login capabilities and understanding the new service capabilities
- Interact and coordinate with various agency customers (DLA, DCMA, Army National Guard, etc.) on physical access procedures, initial report information and logistical preparations prior to team arrival.
Telecommunications Specialist
Defense Information Systems Agency (DISA)
Columbus, OH
12.2009 - 01.2011
- Responsibilities included planning, design, and installation, testing, troubleshooting of new and existing phone lines, NIPR Local Area Network (LAN) lines, servers, and associated hardware servicing over 14,000 customers, mission partners and geographically separated locations
- Performed feasibility studies in assigned areas, recommended course of action and alternatives to include realistic cost estimates, benefits, and re-sourcing
- Collaborated with the Voice and Circuits group to ensure customer lines work as required
- Provided training to co-workers within my group such as building telephone spreadsheets with requested software features
- Train customers on telephone system features
- Ordered hardware from DISA supply to fulfill equipment order and software required for each customer request.
Supervisor Voice Network Systems Branch/Master Sergeant (E-7)
121st Communications Squadron (ANG)
Rickenbacker ANGB, OH
09.1992 - 06.2010
- Supervised and coordinated individual on-the-job training within the Voice Network Systems branch of six people and ensured that the goals or milestones set were obtained for career progression, promotion, and personal development
- Became acting branch chief of 35 members on an as needed basis
- Responsibilities included planning, design, configuration, installation, testing, troubleshooting of new and existing phone lines and associated hardware, voice network switch, hotlines, voice messaging, NIPR Local Area Network lines, LAN servers, routers, public address system, paging systems, alert systems, long haul circuits, satellite systems, cable television equipment, installation of buried cable (fiber and copper) over 3,000 customers and geographically separated unit
- Programmed software configuration for Voice Network System (Avaya) and voicemail systems (Intuity Audix) according to customer needs, preferences and desired features
- Provided training to internal/external users on requested telephone software features
- Ordered hardware via government purchase order or GSA to fulfill equipment order for immediate need
- Initiated System Access Authorization Requests (SAAR) for members of the Voice Network Branch to access various Air Force and DoD systems such as TMS Remedy, and Admin LAN
- Processed and organized Classified and FOUO information within the Base Data Processing Center
- Provide telephone service to military installation customers when requests are submitted or priorities received from the Base Communications Help Desk
- Dig ditches, and lay conduit at various locations utilizing a ditch witch to move soil
- Applied shoring to prevent collapse of dig site
- Utilized Unique Communications Cable Assignment Information Retrieval System (CAIRS) now known as Configuration Accounting Information Retrieval System (CAIRS) Database to maintain telephone, cable records and user information
- Maintains telecommunications networks, databases, servers, cabling, infrastructures, circuits, bridges, and related hardware and software
- Monitored data flow, identifies systems problems and failures, troubleshoots and analyzes conditions, resolves unsatisfactory conditions/problems, test solutions, and provides feedback, recommendations and reports as needed
- Provided detailed analysis to determine the use of leased or organically provisioned services, and prepares recommendations and presents persuasive arguments to support and implement recommendations.
Information Technology Specialist (CUSTSUPT)
121st Communications Squadron
Rickenbacker ANGB, OH
05.1998 - 12.2009
- Supervised and coordinated individual on-the-job training within the Voice Network Systems branch of six people and ensured that the goals or milestones set were obtained for career progression, promotion, and personal development
- Became acting branch supervisor of 35 members on an as needed basis
- Responsibilities included planning, design, configuration, installation, testing, troubleshooting of new and existing phone lines and associated hardware, voice network switch, hotlines, voice messaging system, NIPR Local Area Network lines, servers, public address system, paging systems, Whelen alert system, long haul circuits, satellite systems, Fixed Site Single Channel Anti-Jamming Man Portable (SCAMP) System, Motorola ground radio systems, cable television equipment, tactical telephone switch, field phones, satellite telephones, installation of buried cable (fiber and copper) over 3,000 customers and geographically separated unit
- Programmed software configuration for Voice Network System (Avaya), Voice over IP and voicemail systems (Intuity Audix) according to customer needs, preferences and desired features
- Provided training to internal/external users on requested telephone software features
- Initiated System Access Authorization Requests (SAAR), for full time civilian employees within the Communications Maintenance Section, to various Air Force and DoD systems such as TMS Remedy, Admin LAN access and various other systems as needed
- Utilized Unique Communications Cable Assignment Information Retrieval System (CAIRS) now known as Configuration Accounting Information Retrieval System (CAIRS) database to maintain telephone, cable records and user information
- Maintains telecommunications networks, databases, servers, cabling, infrastructures, circuits, bridges, and related hardware and software
- Monitors data flow, identifies systems problems and failures, troubleshoots and analyzes conditions, resolves unsatisfactory conditions/problems, test solutions, and provides feedback, recommendations and reports as needed
- Provided detailed analysis to determine the use of leased or organically provisioned services, and prepares recommendations and presents persuasive arguments to support and implement recommendations.
Telephone Switching Specialist-Splicing Specialist/Staff Sergeant (E-5)
130th Engineering & Installation Squadron (ANG)
Salt Lake City, UT
10.1990 - 09.1992
- Responsibilities included installation, relocation and removal of cable, and telecommunications equipment
- Dig ditches, and lay conduit at various locations utilizing a ditch witch to move soil
- Applied shoring trench box to prevent collapse of dig site.
Telephone Switching Specialist/Staff Sergeant (E-5)
419th Communication Squadron (USAFR)
Hill AFB, UT
01.1990 - 10.1990
- Maintained, and repaired SB-86 mobile telephone switch board in preparation for deployments in field environments
- Responsible for maintenance and repairs on TA-312 field telephones
- Train incoming members of the unit on all aspects of the use and maintenance of existing telephone equipment
- Additional duty of Security Manager to ensure all individuals were briefed on current security issues monthly, process paperwork for security clearance background investigations and any additional duties as assigned.
Telephone Switching Specialist/Sergeant (E-4)
1881st Communication Squadron
Hill AFB, UT
08.1986 - 10.1990
- Maintain all cable records for the entire installation using Dial Central Office Management Information System (DCOMIS) database
- Install, relocate and remove cross connect jumper wires on the telephone mainframe as telephone orders requests come into the Central Office (CO) for processing
- Program telephone numbers using the Northern Telecommunications (NORTEL) Switch DMS100/200 with optional features such as voicemail, call pickup, call forwarding, and telephone hunt groups
- Perform testing on lines by measuring voltage, resistance levels and ensure there was cable pair availability prior to processing each order
- Processed Air Force Form 3215 communication requests and worked with commercial telephone companies and customers on the installation for residential and business circuits on a daily basis
- Ensured all supplies necessary were ordered for each job assignment and billed for services rendered
- Performed preventive maintenance on power battery backups for the Telephone maintenance switch that provides service to 30 telephone systems trunks and 10,000 lines
- Additional duty as Safety Officer, ensure that all safety requirements in the office were met
- Safety boards equipped with first aid kits, instructions and safety cane, emergency eye wash stations properly functioning and tested on a regular basis.
Education
MBA - Business Administration
Ohio Christian University
Circleville, OH02-2019
Bachelor of Science - Business, Technology, Management
DeVry University
Downers Grove, IL10-2009
Associate of Applied Science - Electronics Technology
Community College of The Air Force
Montgomery, AL01-2006
Skills
- Problem-Solving Skills
- Task Prioritization
- Project Management
- IT Service Management
- Data Collection
- Confidential Data Management
- Audit Support
- Document Management
- Operations Management
- Presentations
- Process Improvement Implementation
Certification
- Security + Certification 2012
- Information Technology Infrastructure Library (ITIL) Foundations, AXELOS/PEOPLECERT, November 2015
Timeline
Information Technology Specialist
Department of Defense
02.2020 - 06.2021
Telecommunications Specialist
Defense Information Systems Agency (DISA)
10.2019 - 02.2020
Telecommunications Specialist
Defense Information Systems Agency (DISA)
05.2018 - 02.2020
Information Technology Specialist (Information Security)
Defense Information Systems Agency (DISA)
02.2017 - 05.2018
Information Technology Specialist (Information Security)
Defense Information Systems Agency (DISA)
02.2017 - 05.2018
Information Assurance Officer (Information Security)
Defense Information Systems Agency (DISA)
01.2012 - 02.2017
Information Assurance Officer (Information Security)
Defense Information Systems Agency (DISA)
01.2012 - 02.2017
Information Technology Specialist (SYSANALYSIS)
Defense Information Systems Agency (DISA)
01.2011 - 01.2012
Information Technology Specialist (SYSANALYSIS)
Defense Information Systems Agency (DISA)
01.2011 - 01.2012
Telecommunications Specialist
Defense Information Systems Agency (DISA)
12.2009 - 01.2011
Telecommunications Specialist
Defense Information Systems Agency (DISA)
12.2009 - 01.2011
Information Technology Specialist (CUSTSUPT)
121st Communications Squadron
05.1998 - 12.2009
Supervisor Voice Network Systems Branch/Master Sergeant (E-7)
121st Communications Squadron (ANG)
09.1992 - 06.2010
Telephone Switching Specialist-Splicing Specialist/Staff Sergeant (E-5)
130th Engineering & Installation Squadron (ANG)
10.1990 - 09.1992
Telephone Switching Specialist/Staff Sergeant (E-5)
419th Communication Squadron (USAFR)
01.1990 - 10.1990
Telephone Switching Specialist/Sergeant (E-4)
1881st Communication Squadron
08.1986 - 10.1990
MBA - Business Administration
Ohio Christian University
Bachelor of Science - Business, Technology, Management
DeVry University
Associate of Applied Science - Electronics Technology
Community College of The Air Force