Christa Crauswell
Cullman
Summary
Results-driven Information Technology Specialist with 10+ years of experience in customer service and technical support. Proven ability to deliver excellent customer experiences through effective communication, problem-solving, and relationship management. Adept at working in fast-paced environments and committed to driving customer satisfaction. Seeking a customer service role that emphasizes communication and relationship-building. Personable and resourceful with a strong aptitude for technology and problem-solving. Possesses a foundational understanding of network systems and cybersecurity, coupled with hands-on experience in troubleshooting hardware and software issues. Committed to enhancing operational efficiency and security through leveraging skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Department of Defense - Air National Guard
10.2018 - Current
- Knowledge of a wide variety of applications, operating systems, protocols, and equipment used, and the methods for troubleshooting and improving each of them
- Knowledge of hardware and software tools to enhance security by installing, monitoring and directing proactive and reactive information protection and defensive measures to ensure Confidentiality, Integrity and Availability (CIA) of IT resources
- Employs risk management concepts and best practices to validate requirements of all information systems
- Sufficient customer service support and help desk operations knowledge
- Has knowledge of communications concepts, principles, and practices; telecommunications operating techniques, analog, and digital communications
- Assists with the overall Information Assurance (IA) program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs
- Skills in identifying and resolving conflicts between workstations and networking devices
- Ensures appropriate administrative, physical, and technical safeguards are incorporated into all new IT resources through certification and accreditation
- Provides technical guidance using multiple mediums concerning computer related issues such as Microsoft Outlook, printers/scanners, installing software programs, etc
- Performs other duties as assigned
- Additional duties: Resource Advisor, Alternate Physical Training Liaison
Cyber Security Specialist-Client Systems 3D1X1
117th Air Refueling Wing
02.2012 - Current
- Enforces national, DoD and Air Force security policies and directives
- Knowledge of hardware and software tools to enhance security by installing, monitoring and directing proactive and reactive information protection and defensive measures to ensure Confidentiality, Integrity and Availability (CIA) of IT resources
- Sufficient customer service support and help desk operations knowledge
- Knowledge of a wide variety of applications, operating systems, protocols, and equipment used, and the methods for troubleshooting and improving each of them
- Skills in identifying and resolving conflicts between workstations and networking devices
- Ensures appropriate administrative, physical, and technical safeguards are incorporated into all new IT resources and equipment through certification and accreditation
- Protects IT resources from malicious activity
- Provides technical guidance using multiple mediums concerning computer related issues such as Microsoft Outlook, printers/scanners, installing software programs, etc
- Additional duties: Alternate PTL, Alternate Unit Training Manager
Information Technology Specialist
Department of the Army-NETCOM
06.2018 - 10.2018
- Served as the technical expert responsible for the distribution of administrative and general user level tokens and accounts on classified systems
- Knowledge of a wide range of communication concepts ensuring confidentiality, integrity, and availability of all supported information systems
- Employed risk management concepts and best practices to validate requirements of all information systems
- Delivered technical advice to executive staff on planning, user assistance/training, and evaluation within each specialty area
- PDF forms: Creating, managing, and editing forms through Adobe programs such as Lifecycle
- Knowledge of ITSM Remedy: develop and maintain the customer service database for service requests
- Ensure request status for incidents are updated and user is informed appropriately
- Other related qualifications: RMF Accreditation, System Integrity, Compliance, Risk Management, Operational Orders, Task Orders, Access Control
Information Technology Specialist
Department of Defense - Air National Guard
08.2015 - 10.2016
- Managed Active Directory system accounts, user accounts, and administrator accounts
- Aided in server management, system-wide backups, and emergency data recovery exercises and planning
- Provided ongoing problem solving support by troubleshooting hardware, software, and network infrastructure related devices
- Helped to resolve system problems including voice over IP, network connectivity, shared drive access, etc
- Analyzed risks and/or vulnerabilities and took corrective action to mitigate or remove threats
- Suggested equipment, software, and procedural improvements to reduce risk and minimize impact to the organization
- Assisted with the management of the Information Assurance (IA) program to include Communications Security (COMSEC), Emissions Security (EMSEC) and Computer Security (COMPUSEC) programs
Education
Military Studies – Client Systems Technician - Computer Science and Technology
Community College of the Air Force/Keesler Air Force Base
Biloxi, MS01.2025
Undergraduate - Computer Science
Wallace State Community College
Hanceville, AL01.2020
Military Studies - Cyber Surety Technician - Computer Science and Technology
Community College of the Air Force/Keesler Air Force Base
Biloxi, MS10.2018
Advanced High School Diploma -
Good Hope High School
Cullman, AL01.2011
Skills
- Microsoft Office
- PDF forms
- Administer and run start-up programs
- Administrator roles in Active Directory
- Customer problem solving
- Excellent written and oral communication skills
- Strong problem-solving
- Active listening
- Customer service support
- Relationship management
- Account maintenance
- Problem-solving skills
- End user support
- Information security
- IT troubleshooting
- Excellent interpersonal skills
- Software updates
- Hardware installations
- Document management
- IT asset management
- Project coordination
- Software licenses and patches
Certification
CompTIA Security+ CE, 02/01/13, 02/01/25
Other
Top Secret SSBI
Languages
English
Full Professional
Timeline
Information Technology Specialist
Department of Defense - Air National Guard
10.2018 - Current
Information Technology Specialist
Department of the Army-NETCOM
06.2018 - 10.2018
Information Technology Specialist
Department of Defense - Air National Guard
08.2015 - 10.2016
Cyber Security Specialist-Client Systems 3D1X1
117th Air Refueling Wing
02.2012 - Current
Undergraduate - Computer Science
Wallace State Community College
Military Studies - Cyber Surety Technician - Computer Science and Technology
Community College of the Air Force/Keesler Air Force Base
Advanced High School Diploma -
Good Hope High School
Military Studies – Client Systems Technician - Computer Science and Technology
Community College of the Air Force/Keesler Air Force Base
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