Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jovan Grant

Killeen,TX

Summary

Accomplished Information Technology Specialist with a robust background in the US Army, showcasing expertise in IT troubleshooting and a continuous learning mindset. Spearheaded multiple project completions, significantly enhancing system security and user support. Excelled in leadership roles, driving team success through strong communication skills and adaptive problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Information Technology Specialist

US Army
Fort Hood, TX
04.2021 - 01.2025
  • Led IT projects, ensuring on-time completion and high-quality delivery.
  • Submitted recommendations regarding infrastructure overhauls.
  • Managed the configuration and setup of customer accounts and systems.
  • Delivered expert technical support, resolving hardware and software issues efficiently.
  • Enhanced system security by implementing cutting-edge data assurance software.
  • Performed system upgrades to ensure optimal performance.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Served as first point of contact for incoming technical service calls and emails.

Armorer

US Army
Killeen, TX
04.2021 - 01.2025
  • Monitored the condition of loaner guns while they are out on loan to customers or employees.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Tracked inventory levels of spare parts used in repairs by creating reports within an internal database system.
  • Kept records of parts and equipment used in projects to update inventory.
  • Inspected, repaired, and maintained small arms weapons according to established standards.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Assisted other armorers in troubleshooting complex problems with various types of firearms.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Disassembled firearms for cleaning and inspection purposes using specialized tools such as punches and screwdrivers.

Communications Coordinator

US Army
Killeen, TX
04.2021 - 01.2025
  • Directed a 4-member team, overseeing communications and IT operations, optimizing unit performance
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Prepared presentations for senior management outlining proposed changes or new approaches in messaging strategy.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Facilitated communication between departments to ensure effective cross-functional collaboration on projects.

Education

Central Texas College
Killeen, TX

Skills

  • Hardware installations
  • End user support
  • Device configuration
  • Problem-solving skills
  • Software updates
  • IT troubleshooting
  • Hardware updates
  • IT service management
  • Community engagement
  • Event management
  • Strong communication skills
  • Damage repair expertise
  • Continuous learning mindset
  • Adaptive problem solving
  • Hand and power tools
  • Servicing vehicles
  • Vehicle test drives
  • Vehicle inspections
  • Belt and hose replacements
  • Task prioritization
  • Steering systems
  • Codes implementation
  • Safety procedures
  • Battery testing
  • Maintenance and repairs
  • Road-worthiness evaluations

Affiliations

  • I run a Youtube Channel about rebuilding abonded and wrecked vehicles
  • I love to use my hands wheather that is remodeling a house or fixing a vehicle

Accomplishments

  • I lead my whole IT shop

Timeline

Information Technology Specialist

US Army
04.2021 - 01.2025

Armorer

US Army
04.2021 - 01.2025

Communications Coordinator

US Army
04.2021 - 01.2025

Central Texas College

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Jovan Grant