Annette Thomas-Singleton
SAN ANTONIO,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Banquet Bartender dedicated to team success and willing to assist with all aspects of event preparation and breakdown. Successful at tending bar, managing customer requests and resolving conflicts calmly. Skilled Food and Beverage professional with strong background in restaurant, bar, catering and event serving. Prepares garnishes and sets up bars for special events. Advanced mixology knowledge, including craft cocktails and signature drinks.
Overview
12
12
years of professional experience
Work History
Bartender
A.S.I
San Antonio, TX
01.2022 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Prepared garnishes by evenly slicing and pitting fruits.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender/Banquet Server
Infinity Staffing Service
San Antonio, TX
01.2023 - 07.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Client Service Representative/Receptionist
HR Block Advisors
San Antonio, TX
12.2020 - 04.2022
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected tax filing payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Brand Ambassador/Food and Spirits
Advantage Sales And Marketing
San Antonio, TX
09.2011 - 04.2014
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Greeted customers warmly and pleasantly answered inquiries.
Education
Associate of Science -
University of Maryland, European Campus
Frankfurt, GE01.1985
Skills
- Dining Room Management
- Liquor, Beer and Wine Knowledge
- Attending Multiple Customers
- Food Preparation and Safety
Timeline
Bartender/Banquet Server
Infinity Staffing Service
01.2023 - 07.2023
Bartender
A.S.I
01.2022 - Current
Client Service Representative/Receptionist
HR Block Advisors
12.2020 - 04.2022
Brand Ambassador/Food and Spirits
Advantage Sales And Marketing
09.2011 - 04.2014
Associate of Science -
University of Maryland, European Campus