Annette Vodola
Middletown
Summary
To obtain a clerical position within administration to utilize developed skills for effective office management and coordination.
Overview
29
29
years of professional experience
Work History
Telephone Operator
County of Orange Social Services Agency
Goshen, NY
08.2024 - 11.2025
- Managed data entry and 10-key case documentation processes. Led efforts to address customer complaints by employing active listening and empathetic communication to resolve issues effectively.
- Collaborated with other departments to relay important messages or transfer calls as needed
- Demonstrated strong problem-solving skills by quickly identifying caller needs and finding appropriate solutions or resources
- Provided exceptional customer service by promptly and professionally answering inquiries and directing calls to the appropriate departments
- Effectively managed high call volumes during peak hours while maintaining a friendly demeanor and positive attitude
Front Desk Concierge
Promenade Senior Living
Middletown, NY
04.2024 - 01.2025
- Performed data entry operations efficiently. Responded to phone calls promptly, addressing inquiries and resolving issues to support guest satisfaction.
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service.
- Maintained records of daily activities including arrivals/departures, guest requests, and incidents to ensure accurate reporting
Office Administrator
Holst Chiropractic
Middletown, NY
05.2022 - 01.2024
- Office Coordinator, data entry
- Customer service, scheduling appointments
- Answering multi line phones
- Patient registration, insurance verification, filing, medical records
- Multitasking computer programs and clinical charting
Oncology/Pediatrics Administrator
Montefiore Medical
New York, NY
03.2011 - 12.2020
- Epic medical system
- Behavioral health screening
- Customer service, scheduling appointments, heavy phones, billing heavy, 10 key/ data entry, posting charges, obtaining prior authorization for radiology testing/biopsies/chemotherapy for patients.
Office Coordinator/customer Care Supervisor
DOCS Medical Practice
Yonkers, NY
07.2008 - 03.2011
- In Charge of office supplies, data entry, pre-certifications, and verifications of patient benefits
- Billing, Customer service, Payroll, Handled geriatrics, cardiology and multi-specialty scheduling and prior authorizing
- Echocardiogram, nuclear stress test & stress echo
- Medical assistant duties such as taking vitals/phlebotomy and EKG, intake and interview
Clerical Coordinator
Imaging Initiatives
New York, NY
01.2004 - 05.2008
- Extensive data entry, billing, customer service, processing, answering, and screening multiple phone lines. Heavy patient flow, patient intake
- Pre-certifications and verification of insurance coverage. Typing radiology reports for physician referrals
Medical Assistant
Paul Lombardi, M.D.
New York, NY
10.1996 - 02.2004
- Standard clinical and administrative duties
- Venipuncture, urinalysis, and administration of immunizations
- Front office duties, heavy phone contact, data entry, word processing and chart filing. Medical billing.
Education
GED -
NYS Department of Education
Yonkers, NY05-1995
Skills
- Performed data entry tasks with proficiency in 10-key typing at 40 wpm Utilized Windows XP, Outlook, Gmail, and Microsoft Office applications including Excel, PowerPoint, and Word Managed multi-line phone systems and provided customer support in a call center environment Assisted with electronic medical records and referrals, including prior authorization processes Operated Epic medical system and demonstrated knowledge of ICD-9 coding terminology and medical billing practices
Timeline
Telephone Operator
County of Orange Social Services Agency
08.2024 - 11.2025
Front Desk Concierge
Promenade Senior Living
04.2024 - 01.2025
Office Administrator
Holst Chiropractic
05.2022 - 01.2024
Oncology/Pediatrics Administrator
Montefiore Medical
03.2011 - 12.2020
Office Coordinator/customer Care Supervisor
DOCS Medical Practice
07.2008 - 03.2011
Clerical Coordinator
Imaging Initiatives
01.2004 - 05.2008
Medical Assistant
Paul Lombardi, M.D.
10.1996 - 02.2004
GED -
NYS Department of Education