Annette Zamora
Balch Springs,TX
Summary
Dynamic Call Center Agent with Premier Forty Financial, adept at resolving customer issues and enhancing service quality. Leveraging critical thinking and electronic charting skills, I consistently delivered exceptional support, fostering trust and satisfaction. Recognized for efficiently managing high call volumes while maintaining a focus on quality assurance and effective patient communication.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Premier forty financial
Rockwall, Texas
06.2024 - 08.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Handled customer inquiries and resolved issues efficiently and courteously.
Education
Bachelor of Science - Nursing
University of Texas At Arlington
Arlington, TX08.2022
Associates of science -
El centro college
Dallas, Tx05.2022
Skills
- Electronic charting
- Quality assurance
- Patient communication
- Critical thinking
- Problem-solving skills
- Inbound call reception
- Resolving issues
- Customer service
Languages
- English
- Spanish
Additional Information
I do not have much experience working, but i learn quickly.
Activities
- Play in soccer, 4 years
- Play in volleyball, 4 years
- Volunteer at my nearest library, 2 years
Timeline
Call Center Agent
Premier forty financial
06.2024 - 08.2025
Bachelor of Science - Nursing
University of Texas At Arlington
Associates of science -
El centro college
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