Annette D. Ramsey
Newark,NJ
Summary
Dynamic Junior Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
30
30
years of professional experience
Work History
Junior Account Manager
Surgical Solutions
NYC , NY
01.2010 - Current
- Manages and maintains strong business relationships with three NYC HHC hospitals, Hospital Administration, Operating Room Personnel, Director of CSPD, Materials Management.
- Makes personal visits to each hospital in my region on regular basis to meet with hospital contacts and Surgical Solutions employees.
- Interviews and evaluates candidates and matches their skills strengths with hospital requirements.
- Supervises and manages Account Supervisor/Lead Technician performance, assesses and investigates personnel problems; assists in administering performance counseling and coaching when deemed appropriate.
- Conducts regular team meetings with field leadership to ensure consistency in regard to organizational goals and objectives.
- Submits monthly reports to Director of Operations on region performance/ activity- staffing/OT/ On-call and overall operation of accounts.
- Manage Profit and Loss statement for my region and accountable for hospital QA/PI activities as outlined in KPI's for each hospital. Responsible for ensuring all hospital contract commitments are met on daily/monthly basis.
- Responsible for ensuring all field leaders in their assigned hospital are properly trained, following policies, procedures and recommended practices. Ensures teams provides stellar customer service at all times.
- Act as needed as back-up for Account Supervisor/Lead Technicians to provide coverage for hospitals during vacations and leaves; direct team resources while shot-handed for maximum efficiency.
- Work closely with Implementation Teams within my region for new location setups.
Surgical Technologist Instructor
Star Career Academy
Clifton , NJ
05.2008 - 01.2010
- Instruct classes as assigned.
- Prepare for classes by organizing and becoming familiar with student material.
- Prepare lesson plans and course material as required.
- Objectively assess students for academic performance.
- Effectively organize and present subject matter to students.
- Effectively utilize instructional plans provided.
- Supplement approved student material as required.
- Ensure security of assessment tools and confidential documentation.
- Effectively utilize and monitor learning management systems.
- Ensure classes are conducted for required length of time.
Administrative Assistant
MJL-1 LLC
Union , NJ
10.2006 - 05.2008
- Reconciled Company bills, cash receipts and petty cash.
- Maintained budget and financial information with monthly audits.
- Maintained daily bank account balances.
- Prepared rental contracts for tenants and rental agents.
- Appeared in landlord/tenant court on behalf of owner.
- Daily communication with property maintenance crew.
- Managed all correspondence, meeting minutes and memos.
- Prepared and submitted payroll to ADP bi-weekly. for entire staff.
Surgical Technologist Externship
Beth Israel Hospital
Newark , NJ
01.2008 - 04.2008
- Pulled case carts, gathered all needed instruments, and supplies.
- Prepared OR cases, according to preference card.
- Performed proper surgical scrub.
- Gowned and gloved.
- Gowned and gloved surgeon and others.
- Set up back tables, and dressed mayo stands.
- Passed instruments to surgeons.
- Ensured that aseptic technique was maintained.
- Wrapped and packed surgical instruments.
- Assembled surgical instruments, and procedure trays.
- Set up endoscopy's scopes and cameras for procedures.
- Assisted doctors with procedures.
- Broke down scopes and cameras after procedures.
- Cleaned scopes and cameras in solution.
- Ran equipment through washers.
Receptionist
Annette D. Ramsey, William D. Manns Law Firm
Newark , NJ
09.2003 - 09.2006
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
- Supported various administrative duties by proofreading, transcribing and invoicing
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Scheduled and confirmed appointments and meetings for senior management team
- Resolved customer problems and complaints
- Sorted, received and distributed mail correspondence between departments and personnel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Assistants
Newark Preschool Council
Newark , NJ
09.2002 - 08.2003
- Timely and effective identification and intervention to address family and staff concerns about child's mental and behavioral health status
- Developmental, sensory, and behavioral screening with ongoing care for each special needs child
- Daily interaction and involvement with parents during special service programs
- Medication administration daily to specially diagnosed children.
Office Manager
Easter Seal Society of NJ
Verona , NJ
05.1992 - 08.2002
- Supervision of five administrative assistant employees
- Maintained budget and financial information with monthly audits
- Reconciled company bills, cash receipts, and petty cash
- Negotiated contracts with outside medical and supply vendors
- Created monthly and quarterly quality assurance reports
- Prepared and submitted payroll to Human Resources bi-weekly
- Attend weekly managers meetings
- Inputted Medicaid billing and generated monthly Medicaid reports.
Education
No Degree - Surgical Technology
Star Technical Institute
Newark, NJ01.2008
Bachelor of Arts - Business Administration
Pace University
East White Plains, NY05.1989
Skills
- New account creation
- Relationship building and management
- Territory Management
- Customer Complaint Resolution
- Operating Procedures and Policies
- Staff Training and Development
- Staff Management
- Performance Evaluations
- Employee Retention
- Coaching and mentoring
- IT support
- Salesforce Software
- Profitability Assessments
- High-impact proposal presentation
- Presentations and Public Speaking
- CRM Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Junior Account Manager
Surgical Solutions
01.2010 - Current
Surgical Technologist Instructor
Star Career Academy
05.2008 - 01.2010
Surgical Technologist Externship
Beth Israel Hospital
01.2008 - 04.2008
Administrative Assistant
MJL-1 LLC
10.2006 - 05.2008
Receptionist
Annette D. Ramsey, William D. Manns Law Firm
09.2003 - 09.2006
Assistants
Newark Preschool Council
09.2002 - 08.2003
Office Manager
Easter Seal Society of NJ
05.1992 - 08.2002
No Degree - Surgical Technology
Star Technical Institute
Bachelor of Arts - Business Administration
Pace University
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