Annette Dailey
Edison
Summary
Dynamic professional with a proven track record at MetLife, excelling in client relationship management and data analysis. Recognized for enhancing operational efficiency and mentoring teams, I leverage analytical thinking and project management skills to drive results and foster collaboration, ensuring client satisfaction and continuous improvement in service delivery.
Overview
23
23
years of professional experience
Work History
Professional Pet Sitter
Comfy Critters Pet Sitting Services
01.2010 - Current
- Offered overnight stays at clients' homes for extended periods when required, ensuring continuity of care for pets.
- Maintained detailed records of each pet's needs, preferences, and behaviors for future reference.
- Administered medications as instructed by pet owners or veterinarians, monitoring pets for any adverse effects or reactions.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
- Enhanced client satisfaction by providing personalized and attentive care to their pets.
Senior Analyst
MetLife
09.2005 - 01.2010
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Provided technical support for troubleshooting analytics and reporting issues.
Director
Huntington Learning Center
09.2002 - 08.2004
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Education
Master's of Education (ED.M) - Early Childhood Education
Rutger's Graduate School of Education
New Brunswick, NJ01-1992
Bachelor of Arts -
University of Louisville
Louisville, KY06-1978
Skills
- Client management
- Client relationship management
- Data analysis
- Report preparation
- Analytics software
- Analytical thinking
- MS Excel
- Project management
- Deadline adherence
- Team collaboration and leadership
Timeline
Professional Pet Sitter
Comfy Critters Pet Sitting Services
01.2010 - Current
Senior Analyst
MetLife
09.2005 - 01.2010
Director
Huntington Learning Center
09.2002 - 08.2004
Master's of Education (ED.M) - Early Childhood Education
Rutger's Graduate School of Education
Bachelor of Arts -
University of Louisville
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