ANNETTE FIGUEROA
Houston,Texas
Summary
A dedicated academic professional with expertise in overseeing student registration and academic record management. Excellent organizational skills and detail oriented. Skilled in providing exceptional customer service. Proficient in handling confidential information and ensuring compliance with institutional policies. Known for strong collaborative skills and delivering consistent, high-quality results.
Overview
39
39
years of professional experience
Work History
Registrar, Admissions Assistant and Morning Receptionist
The Post Oak School
03.2022 - Current
- Register, Enroll and Withdraw students
- Publish transcripts and progress reports for all students
- Request student records and transcripts for newly enrolled students
- Send out student records for students who are applying out to schools and/or parents
- Work directly with the Director to ensure all classes and teachers are inputted correctly in the SIS
- Ensure the grading and credits are accurately inputted by teachers
- Schedule and ensure all students are in the correct class
- Work directly with the Admissions Director to assist with the admissions process
- Conduct tours of the school for prospective families
- Answer phone calls and emails in a timely manner
- Create and maintain all permanent student academic folders
- File student records throughout the school year
- Create and be responsible for all student carpool signs for families
- Responsible for running all student reports for administration and/or teachers
- Assist with the arrival and dismissal of students before and after school
- Open school and perform morning receptionist tasks
- Welcome families and guests to the school
- Receive packages and convey to recipients
- Answer phones in a professional matter
- Assist the Receptionist when needed
- Assist the school nurse when not in the office and by confirming all required student forms are submitted
- Maintain security and confidentiality when interacting with families, visitors, faculty and staff
Student Information Representative Specialist
Houston Independent School District – (HISD)
10.2015 - 03.2022
- Register, Enroll and Withdraw students
- Input all student demographics and information in Chancery
- Monitor student grades in Gradespeed
- Responsible for all student report card procedures
- Extract grades from Gradespeed to Chancery
- Run, print, and distribute report cards
- Ensure all reports are up to date and accurate in Chancery for audits
- Responsible for all leavers
- Locate leavers and update Chancery
- Prepare leaver folders for audit
- Request student records via TREx
- Fulfill student record requests from other schools in Texas via TREx
- Ensure End of Year report card promotion standards are accurate
- Summer School Clerk - perform all registration and grade/report card procedures
- Assist parents via email, phone and in person with all questions pertaining to student grades, records and transfers
- Assist teachers via email and in person with all questions pertaining to students and/or student grades, etc
- Responsible for all student transfer applications from beginning to end
- Answer phones and take messages
- Attendance Clerk back-up
- Records Clerk back-up
Attendance Clerk/Registrar (back-up)
Frank Black Middle School
10.2008 - 10.2015
- Manage campus attendance data, including the prompt posting of absence codes
- Responsible for processing and storing all attendance documents on file
- Run truancy reports and mail out warning letters to the parents
- Ensure all students’ attendance records are accurate and up to date
- Monitor student attendance
- Run reports and balance for audits after each cycle
- Enroll and withdraw students when the registrar is out or unavailable
- Knowledgeable with all registration/enrollment and withdrawal procedures
Records Clerk/Receptionist
Frank Black Middle School
08.2008 - 10.2008
- Responsible for maintaining and organizing all student records, including, but not limited to, receiving and sending out student records with the utmost confidentiality
- Answer all incoming calls, take messages as needed and distribute them to teachers and staff
- Handle parent concerns/complaints/questions, etc
- Distribute school mail in teacher’s boxes
- Responsible for collecting and ensuring lunch applications for all students are processed in a timely manner
Behavior Support Class (BSC) Teaching Assistant
Katherine Smith Elementary School
10.2007 - 05.2008
- Assist the BSC Teacher in all areas of the classroom, from running errands, to reinforcing what was taught, to helping ensure the students follow the rules of the classroom and school
- Monitoring the students during lunch and when the teacher has a meeting
Teaching Assistant
Katherine Smith Elementary School
10.2007 - 05.2008
- Assist in all areas of the school, from monitoring the students before school, during lunch and after school to helping teachers with daily tasks
- Substituting for teachers for the day or just a few hours
- Tutoring students
Catering Manager
Goode Company Restaurants
05.1997 - 05.2007
- Responsible for all catering and delivery aspects for all five restaurants, including answering questions, originating proposals, drawing up contracts and deposit invoices, as well as ensuring client’s accounts are paid in full
- Organized all catering jobs in accurate files for future reference
- Executed weekly and end of month financial reports for the Vice President, CFO and Director of Operations
- Trained new employees
Notary Public
Goode Company Restaurants
05.1997 - 05.2007
- Notarized contracts, letters, official business documents and personal and legal documents
Translator for Human Resource Department
Goode Company Restaurants
05.1997 - 05.2007
- Performed translations for new hires to the restaurants, including explaining the insurance and benefits of the company
Corporate Office Assistant
Goode Company Restaurants
05.1997 - 05.2007
- Responsible for all the restaurants’ gift cards: keep inventory, distribute, activate and execute the end of month report on gift card activity
- Responsible for all employee uniforms, from ordering to distributing and keeping inventory
- Relief for receptionist: answer phones, email messages, open and distribute mail, handle donation requests
Manager
AMC Theatres
08.1996 - 05.1997
- Responsible for all theater functions: operations, sales, marketing, advertising, finances and human resources
Concierge
Hyatt Corporation
05.1986 - 07.1996
- Performed excellent and quality customer service, anticipated guests’ needs and questions, welcomed guests to the hotel and managed all organizational functions
Education
Bachelor of Science Degree - Hotel & Restaurant Management
University of Houston
Houston, Texas05.1996
Skills
- Experienced with Microsoft Word
- Excel proficiency
- Chancery expertise
- Gradespeed
- Texas Records Exchange System
- Raptor Technology System
- Knowledge of Ravenna
- Senior Systems
- Magnus proficiency
- Outlook
- Experienced in Slack communication
- TEAMS
- Finalsite platform proficiency
- Records management
- Admissions support
- Database administration
- Enrollment management
- Interdepartmental collaboration
- Course scheduling
- Report generation
- FERPA compliance
- Higher education administration
- Multitasking Abilities
- Attention to detail
- Heartsaver CPR AED
Languages
Spanish
Native or Bilingual
Timeline
Registrar, Admissions Assistant and Morning Receptionist
The Post Oak School
03.2022 - Current
Student Information Representative Specialist
Houston Independent School District – (HISD)
10.2015 - 03.2022
Attendance Clerk/Registrar (back-up)
Frank Black Middle School
10.2008 - 10.2015
Records Clerk/Receptionist
Frank Black Middle School
08.2008 - 10.2008
Behavior Support Class (BSC) Teaching Assistant
Katherine Smith Elementary School
10.2007 - 05.2008
Teaching Assistant
Katherine Smith Elementary School
10.2007 - 05.2008
Catering Manager
Goode Company Restaurants
05.1997 - 05.2007
Notary Public
Goode Company Restaurants
05.1997 - 05.2007
Translator for Human Resource Department
Goode Company Restaurants
05.1997 - 05.2007
Corporate Office Assistant
Goode Company Restaurants
05.1997 - 05.2007
Manager
AMC Theatres
08.1996 - 05.1997
Concierge
Hyatt Corporation
05.1986 - 07.1996
Bachelor of Science Degree - Hotel & Restaurant Management
University of Houston
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