Annette Nerissa Hewitt
Stockbridge,GA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Inventive [Job Title] with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Detail-oriented [Type] professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Performance-oriented Independent Contractor with proven attention to detail and [Industry] experience. Drives project success and customer satisfaction with high-quality work. Expert in [Area of expertise] and always willing to go extra mile to meet budget and schedule targets.
Overview
25
25
years of professional experience
Work History
Independent Contractor
Arise Virtual Solutions Inc.
11.2012 - Current
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Monitored student behavior in order to maintain an effective teaching environment.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Adapted instructional materials to meet the needs of diverse learners.
- Assessed the effectiveness of various instructional resources including textbooks, software programs, and handouts.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Collaborated with other educators to develop innovative approaches to instruction.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
SME - Customer Service
Playtech
St. John's, Antigua And Barbuda
03.2000 - 09.2024
- Monitored call center operations to ensure compliance with established standards and procedures.
- Participated in cross-functional meetings with senior management teams from different departments in order develop strategies for improving overall efficiency of the organization's customer service operations.
- Implemented strategies to improve overall customer experience with the company's products and services.
- Conducted regular performance reviews of customer service team members to identify areas for improvement.
- Managed a team of 10+ customer service representatives while ensuring they adhere to all relevant policies and regulations.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
- Evaluated team performance against established objectives and standards.
- Conducted regular quality assurance audits on customer service interactions and processes.
Administrative Office Manager
FBO 2000 Antigua Ltd
St. John's, Antigua And BArbuda
10.2004 - 01.2010
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Established procedures for record keeping, data entry, and information management.
- Developed efficient systems for document control processes in accordance with company policies.
- Trained new employees on company policies and procedures.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Ensured compliance with all legal requirements related to the office's functions.
- Recruited new personnel as needed according to established guidelines.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Ensured compliance with industry regulations regarding customer service operations.
- Conducted regular quality assurance audits on customer service interactions and processes.
Education
Bachelor of Science - Education Administration
Grand Canyon University
Phoenix, AZ10-2028
Bachelor of Science - Business Administration And Management
Antigua State College
Antigua And Barbuda06-1997
Skills
- Workload Management
- Deadline Adherence
- Client Relationship Building
- Schedule Management
- Operations Oversight
- Production Planning
- Project Management
- Customer Support
- Quality Assurance
- Complaint resolution
- Call Center Operations
- Tactful and diplomatic
- Training programs
- Relationship Building
- Performance Evaluations
Affiliations
- A passion for reading and discovering new things.
- Avid Traveler
- Best MOM EVER!! I best accomplishment
- Caterer
- Design and Printing
Timeline
Independent Contractor
Arise Virtual Solutions Inc.
11.2012 - Current
Administrative Office Manager
FBO 2000 Antigua Ltd
10.2004 - 01.2010
SME - Customer Service
Playtech
03.2000 - 09.2024
Bachelor of Science - Education Administration
Grand Canyon University
Bachelor of Science - Business Administration And Management
Antigua State College
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