Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anni Higgins

SANTA ROSA,NM

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Blue Cross Blue Shield Of NM. Expert in complaint resolution and strong multitasking, I excel in high-pressure environments, leveraging customer service and team collaboration skills to achieve superior results. Demonstrated ability to solve complex problems, ensuring positive outcomes for both customers and teams.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waitress

Silver Moons Cafe
09.2021 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Recovery Support Assistant

Blue Cross Blue Shield Of NM
07.2019 - 12.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked with members to find resources for their needs such as rehabs housing and doctors
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened member relationships through consistent follow-up communication and efficient problem resolution.
  • Completed daily logs for management review.

Cashier Team Lead

Popeye's Restaurant
03.2017 - 07.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Lead Teacher

Tomorrow's Hope Daycare
04.2013 - 05.2016
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Education

No Degree - Early Childhood Education

Luna Community College
Santa Rosa

High School Diploma -

Santa Rosa High
Santa Rosa
05.1991

Skills

  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Handling Complaints
  • Complex Problem-Solving
  • Complaint resolution

Certification

Current up tp date alcohol server's license


Safe Food Handler's certification

Timeline

Waitress

Silver Moons Cafe
09.2021 - Current

Recovery Support Assistant

Blue Cross Blue Shield Of NM
07.2019 - 12.2023

Cashier Team Lead

Popeye's Restaurant
03.2017 - 07.2019

Lead Teacher

Tomorrow's Hope Daycare
04.2013 - 05.2016

No Degree - Early Childhood Education

Luna Community College

High School Diploma -

Santa Rosa High

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Anni Higgins