Annia Rojas La O
Cleveland,TX
Summary
Customer service oriented professional with management and healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Associate Degree
Work History
Carrier Dispatch Managment
JIR Transport LLC
09.2021 - 01.2024
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
- Collaborated with team members to meet and exceed performance goals consistently.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Developed strong relationships with clients, providing excellent customer service and support.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
Full Time Student
Ultimate Medical Academy
06.2019 - 11.2020
- Remained self-directed, motivated, and accountable for personal actions
- Came prepared for class and completed assignments on time
- Navigated new technology, utilized available resources, and set realistic expectations.
Sales Manager / Customer Service
MetroPCS / Miraj Communications
08.2015 - 01.2017
- Consulted with department heads, planned advertising, assisted customers, and processed returns
- Monitored customer preferences and planned and directed staffing, training, and performance evaluations
- Resolved complaints, reviewed records and reports, updated inventory, and worked in a team environment.
Dental Practitioner / Prosthetic Assistant Student
Clinic of Dental Specialties
09.2010 - 07.2012
- Performed root canals, extracted teeth, and performed oral dental examinations and restorations
- Completed prophylactic and other dental procedures, evaluated oral health, and administered anesthetics
- Used hand instruments and handpieces and developed and implemented dental care plans for patients
- Maintained precautions and infection control procedures and completed impressions and prosthetic preparations.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2020
Skills
- Customer Service
- Bilingual in English and Spanish
- Organizational Skills
- Time Management
- Data Analysis
- Team Leadership
- Interpersonal Skills
- Critical Thinking
- Multitasking Capabilities
- Data Entry
- MS Office
Certification
License: Life and Health - Texas
key qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
academic honors
Ultimate Medical Academy Honor Roll
bilingual
Fluent in English and Spanish, with ability to translate in a medical office setting
critical thinking
Critical thinking and active listening skills necessary to interpret, analyze, and apply information
independent work
Demonstrates independent work initiative, sound judgment, and attention to detail
microsoft office
Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint
typing speed
70 WPM
education and professional development
- Ultimate Medical Academy, Associate of Science Degree - Medical Billing and Coding, 2020
- Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals Certificate
- Medical Science University of Granma - Manzanillo, Granma, Cuba, Dentistry Program, 2012
- Licencing course: Life and Health - Texas, 2024
Timeline
Carrier Dispatch Managment
JIR Transport LLC
09.2021 - 01.2024
Full Time Student
Ultimate Medical Academy
06.2019 - 11.2020
Sales Manager / Customer Service
MetroPCS / Miraj Communications
08.2015 - 01.2017
Dental Practitioner / Prosthetic Assistant Student
Clinic of Dental Specialties
09.2010 - 07.2012
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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