Annice Hill
Kansas City,United States
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
01.2021 - Current
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
Claims Examiner-Team Lead
Trip Mate
11.2017 - 10.2020
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Trained new team members by relaying information on company procedures and safety requirements.
Processing Specialist
Zurich Insurance
08.2013 - 02.2017
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Account Service Specialist
Zurich Insurance
05.2008 - 08.2013
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2000
Skills
- Risk Management
- Microsoft Office
- Claims Evaluations
- Liability Determinations
- Investigation Documentation
- Communications Strategies
- Production Monitoring
Certification
- License Property and Casualty
- Licensed Accident & Health
- Certified AFIP
Timeline
Claims Adjuster
GEICO
01.2021 - Current
Claims Examiner-Team Lead
Trip Mate
11.2017 - 10.2020
Processing Specialist
Zurich Insurance
08.2013 - 02.2017
Account Service Specialist
Zurich Insurance
05.2008 - 08.2013
Associate of Arts -
Metropolitan Community College - Kansas City