Annice Hill
Kansas City,United States
Summary
Experienced Claims Adjuster with a service-oriented approach and a talent for solving complex problems. Demonstrates expertise in developing profitable and quality-focused processes. Committed to delivering exceptional customer service and ensuring fair and accurate claim settlements. Adept at analyzing data, negotiating settlements, and effectively communicating with clients and stakeholders.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Traders Insurance Company
07.2023 - 07.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Claims Adjuster
GEICO
01.2021 - 02.2023
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Claims Examiner-Team Lead
Trip Mate
11.2017 - 10.2020
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Trained new team members by relaying information on company procedures and safety requirements.
Processing Specialist
Zurich Insurance
08.2013 - 02.2017
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Account Service Specialist
Zurich Insurance
05.2008 - 08.2013
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts -
Metropolitan Community College - Kansas City
Kansas City, MO05.2000
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Best Practices Implementation
- Caseload Management
Certification
- License Property and Casualty
- Licensed Accident & Health
- Certified AFIP
Timeline
Claims Adjuster
Traders Insurance Company
07.2023 - 07.2024
Claims Adjuster
GEICO
01.2021 - 02.2023
Claims Examiner-Team Lead
Trip Mate
11.2017 - 10.2020
Processing Specialist
Zurich Insurance
08.2013 - 02.2017
Account Service Specialist
Zurich Insurance
05.2008 - 08.2013
Associate of Arts -
Metropolitan Community College - Kansas City
- License Property and Casualty
- Licensed Accident & Health
- Certified AFIP
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