Annice Miles
Bronx
Summary
Experienced professional with a proven track record of managing daily operations and coordinating teams. Recognized for exceptional collaboration skills and consistently delivering results in fast-paced environments. Demonstrates a high level of adaptability, excelling in problem-solving, conflict resolution, and optimizing workflow. Highly regarded for reliability and a proactive approach to meeting shifting demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Highland Park
11.2023 - Current
- Conducted investigations into breaches of security protocols, identifying gaps in processes or procedures.
- Delegate tasks and schedule shifts to the security staff, assist guests with their inquiries and concerns, and direct them to the correct department
- Trained new employees and delegated daily tasks and responsibilities.
- Improved team efficiency by implementing effective scheduling and task delegation.
- Oversaw contract security staff, maintaining a high standard of professionalism and work quality.
Fire Guard
Mulligan Security
07.2023 - 09.2023
- Monitor and control access at building entrances and exits
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Tested all fire alarm systems, fire extinguishing systems and gas alarms.
- Improved response times by effectively communicating with fellow Fire Guards during emergency situations.
- Investigated buildings, equipment, procedures and records of accidents to point out safety hazards.
Cashier
Yankee Stadium
09.2019 - 08.2023
- Greet guests quickly and pleasantly, with a smile
- Accurately and quickly process all payments by cash, credit cards or voucher, following OTG cash handling and cash register policies and procedures
- Maintain solid product knowledge to be shared with guests
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Security Guard
Third Security
07.2021 - 06.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Inspect and patrol premises regularly
- Monitor property entrance
- Authorize entrance of people and vehicles
- Report any suspicious behaviors and happenings
- Secure all exits, doors and windows
- Monitor surveillance cameras
Summer Camp Counselor
Mosholu Day
09.2017 - 02.2019
- Led groups of children safely through variety of camp activities Provide childcare for various families on an as needed basis during school vacations
- Responsibilities include supervision of children, implementation of activities, and communication with parents
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
Education
High School Diploma -
John V. Lindsay Wildcat Academy
Manhattan, NY06-2019
Skills
- Effective Communication Skills
- Customer Service Expertise
- Data Management
- Safety Protocols
- Advanced Microsoft Word Skills
- Customer Engagement
- Skilled in Dispute Resolution
Timeline
Shift Supervisor
Highland Park
11.2023 - Current
Fire Guard
Mulligan Security
07.2023 - 09.2023
Security Guard
Third Security
07.2021 - 06.2022
Cashier
Yankee Stadium
09.2019 - 08.2023
Summer Camp Counselor
Mosholu Day
09.2017 - 02.2019
High School Diploma -
John V. Lindsay Wildcat Academy
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