Virginia Campbell
Summary
Dynamic professional with over 5 years of experience in team leadership and talent development, showcasing a strong ability to mentor and manage performance effectively. Recognized for creating engaging customer experiences and resolving complex interpersonal situations. Expertise in implementing impactful training programs positions this individual as a valuable asset in enhancing organizational capabilities. Currently pursuing advanced education in counseling to further refine people management skills.
Overview
10
10
years of professional experience
Work History
SHIFT SUPERVISOR
Starbucks
05.2021 - Current
- Established training initiatives leading to quicker proficiency achievements and higher employee retention.
- Managed team performance by facilitating regular coaching and developmental feedback sessions.
- Executed targeted personnel schedules, strengthening overall performance during high-demand times.
- Employed the LATTE approach to effectively address disagreements between employees and clients.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Assessed reports and adjusted workflows to realign with targets.
BARISTA
Starbucks
03.2019 - 04.2021
- Cultivated strong relationships with a diverse customer base, maintaining a 90% customer satisfaction rating
- Collaborated with management to identify and implement process improvements, increasing operational efficiency.
- Mentored new team members on company culture, products, and service standards
- Participated in cross-functional teams to enhance store operations and employee engagement initiatives
COMPUTER TECH ASSISTANT
Clinton Elementary School
08.2014 - 01.2019
- Coordinated technology training sessions for over 50 staff members, improving digital literacy and adoption rates.
- Produced user-centric guides promoting technological advancement among staff.
- Managed communication channels between the IT department and faculty to ensure efficient resolution of technical issues.
- Created and maintained an online resource database, boosting user access.
- Entered data into databases accurately and efficiently.
Education
Master of Arts - Clinical Mental Health Counseling
Montreat College
Asheville, NC12.2026
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12.2024
Skills
- Talent Development
- Performance Evaluation
- Collaborative Team Management
- Strategic Networking Skills
- Operational Efficiency Management
- Effective Conflict Management
- Workflow Optimization Expertise
- Strategic Development
- Client Experience Enhancement
- Effective Communication Skills
- Revenue benchmarks
- Data Analysis Reporting
References
Available upon request
Timeline
SHIFT SUPERVISOR
Starbucks
05.2021 - Current
BARISTA
Starbucks
03.2019 - 04.2021
COMPUTER TECH ASSISTANT
Clinton Elementary School
08.2014 - 01.2019
Master of Arts - Clinical Mental Health Counseling
Montreat College
Bachelor of Science - Psychology
Arizona State University
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