Annick Chaparro Ramirez
Wesley Chapel,FL
Summary
I am a positive person who learns quickly and easily, with good personal presentation and with the ability to handle complex situations, also with experience in stores and business operations as part of the team and as a leader, to ensure compliance with the quality of service and problem solving, also versatile and dynamic professional with a proven track record at Cristin Lamoreux, enhancing operational efficiency and customer satisfaction. Expert in cooking and sanitation, coupled with exceptional multitasking and teamwork abilities. Achieved significant improvements in food waste reduction and fostered positive client relationships, contributing to business growth.
Overview
13
13
years of professional experience
Work History
Cook
Cristin Lamoreux
Cypress, TX
09.2019 - 11.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Housekeeping Supervisor
Cristin Lamoreux
Cypress, TX
09.2019 - 11.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
Engineer
Contraloria General De Boyacá
Colombia
02.2018 - 07.2019
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Achieved significant cost savings in material usage through development and application of innovative recycling program.
Crew Member
McDonald’s
Bogotá
02.2016 - 07.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Manager of Business Development and Sales
Carmen Cardozo
Colombia
01.2015 - 12.2015
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Cashier Team Lead
Ricardo Soto
Colombia
09.2012 - 12.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Sales Assistant
Carmen Cardozo
Colombia
01.2012 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
English As A Second Language - English Language
Lone Star College
Houston, TX07.2022
Master Of Engineering - Environmental Assessment
Manuela Beltrán University
Bogotá, Colombia 09.2021
Bachelor Of Engineering - Environmental Engineering
University of Boyacá
Tunja, Colombia 08.2018
Bachelor Of Engineering - Health Engineering
University of Boyacá
Tunja, Colombia 08.2018
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Food preparation
- Sanitation
- Supply restocking
- Surface cleaning
- Contamination prevention
- Food waste reduction
- Order verification
- Order delivery practices
- Operations management
- OSHA
- Problem-solving
- Labor management
- Inventory management
- Stock management
- Positive and professional
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cook
Cristin Lamoreux
09.2019 - 11.2024
Housekeeping Supervisor
Cristin Lamoreux
09.2019 - 11.2024
Engineer
Contraloria General De Boyacá
02.2018 - 07.2019
Crew Member
McDonald’s
02.2016 - 07.2016
Manager of Business Development and Sales
Carmen Cardozo
01.2015 - 12.2015
Cashier Team Lead
Ricardo Soto
09.2012 - 12.2014
Sales Assistant
Carmen Cardozo
01.2012 - 09.2012
English As A Second Language - English Language
Lone Star College
Master Of Engineering - Environmental Assessment
Manuela Beltrán University
Bachelor Of Engineering - Environmental Engineering
University of Boyacá
Bachelor Of Engineering - Health Engineering
University of Boyacá