Annick Kapusta
Oak Ridge,NJ
Overview
24
24
years of professional experience
Work History
Clinical Certified Medical Assistant
Eastern Vascular Associates Primary Care Partners
Denville, NJ
11.2022 - 06.2024
- Provided direct and telehealth quality care and service to patients under direction of the Clinic Manager or Provider.
- Reviewed patient charts and updated clinic visit information in the EMR program.
- Obtained patient vitals.
- Roomed patients while providing quality patient care.
- Managed walk-in patients and obtained request from patients and gave the information or tasks to the provider.
- Spoke to pharmaceutical representatives and accepted samples.
- Maintained the strictest confidentiality and privacy of patient and patient records.
- Maintained a working knowledge and role of all safety plans.
- Attended staff meetings and participated in in-service programs to maintain and improve knowledge and skills.
- Maintained orderliness, cleanliness, and preparation of rooms between clinic visits to ensure room and equipment were ready prior to arrival of patients.
- Assisted with restocking of equipment or supplies and monitored supply inventory.
- Undressed and cleaned wounds prior to the patient seeing the provider.
- Helped patients into lymphedema pumps and set the machine as appropriate.
Nursing Assistant
St. Clare's Health System
Dover, NJ
06.2020 - 09.2021
- ICU/PCU/Med Surg
- Patient vitals
- Assist with activities of daily living
- Epic charting of vitals, peri care, input/output
- Foley care
- Nursing assistance
Data Entry Clerk
Rollon Corporation
Hackettstown, NJ
01.2019 - 07.2019
- Data Entry
- Account set up
- Order entry
- Added orders to production schedule
- Process RMA
- Process credit requests for approval
- Set up trade agreements into customer accounts based on quotes
Thermo Fisher Scientific/Unity Lab Services
04.2017 - 04.2018
- Followed well defined procedures as outlined by Best Practices, SOP's & work instructions. Took direction from Site Supervisors (and Team Lead) regarding daily duties.
- Made decisions and utilized available resources to meet customer requirements, independently.
- Communicated with the supervisor any customer issues or potential problems and helped identify solutions.
- Listened to customer concerns, effectively diffused dissatisfaction, and quickly identified course of action with a goal of first call resolution within established turnaround times.
- Worked effectively with a diverse cross-functional team.
- Embraced Practical Process Improvement (PPI) methodologies.
- Requisition & Inventory Management System (RIMS) barcode scanner input device.
- Made on-site program replenishments and disbursements. Assisted with stockroom duties to include receiving, cycle counts, and other functions according to customer requirements.
- (Agency Contract)
Contract Customer Service Representative
Fulco Inc.
Denville, NJ
10.2015 - 12.2016
- Direct Customer Contact, answered inquiries, placed all orders, data entry, troubleshooting for customers
- Followed guidelines for each individual publisher.
- Followed up on all customer inquiries through email using outlook.
- Heavy incoming calls and customer interaction.
Perm Administrative Assistant
JB Contracting
Wharton, NJ
01.2000 - 12.2013
- Executed office administrative responsibilities, including all quotes/subcontracting assignments
- Fielded incoming calls to ensure inquiries were directed to the appropriate departments
- Provided weekly, monthly, and quarterly status reports to track profit/loss
- Effectively served as liaison between customers, subcontractors, and office personnel
- Management of all office employees, including strict adherence to company policies.
- Developed, implemented and maintained all office supplies using excel.
- Retained stock by receiving date for office supplies and raw materials used in the field.
- Conducted monthly, quarterly, and yearly inventory of raw materials for jobs and maintained backorder reports.
- Maintained and updated pricing data bases for job quotes
Timeline
Clinical Certified Medical Assistant
Eastern Vascular Associates Primary Care Partners
11.2022 - 06.2024
Nursing Assistant
St. Clare's Health System
06.2020 - 09.2021
Data Entry Clerk
Rollon Corporation
01.2019 - 07.2019
Thermo Fisher Scientific/Unity Lab Services
04.2017 - 04.2018
Contract Customer Service Representative
Fulco Inc.
10.2015 - 12.2016
Perm Administrative Assistant
JB Contracting
01.2000 - 12.2013