Summary
Overview
Work History
Education
Skills
Timeline
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ANNIE CLOUD

LITHIA SPGS,GA

Summary

Proven track record of enhancing customer satisfaction and streamlining delivery processes at Swyft Transportation. Skilled in navigating congested areas and utilizing GPS technology, demonstrating exceptional time management and problem-solving abilities. Fostered teamwork and maintained a positive attitude, contributing to a customer-focused environment.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Swyft Transportation
Austell, GA
06.2024 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Dukes Logistics
Austell, GA
07.2023 - 03.2024
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Licensed Insurance Agent

AAA-Lakhani Insurance
Marietta, Ga
04.2021 - 06.2023
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Insurance Producer

Farmers Insurance Agency
Atlanta, Ga
02.2019 - 05.2021
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Delivery Associate

Jars Td
Smyrna, Ga
07.2018 - 01.2019
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Warehouse Forklift Operator

Saddle Creek Corporation
Atlanta, Ga
09.2016 - 05.2018
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Education

Bachelor of Science - Counseling Psychology

Fort Valley State University
Fort Valley, GA
06.2025

Skills

    Positive Attitude

    Customer Service

    Valid Driver's License

    Teamwork and Collaboration

    Attention to Detail

    Time Management

Timeline

Delivery Driver

Swyft Transportation
06.2024 - 09.2024

Delivery Driver

Dukes Logistics
07.2023 - 03.2024

Licensed Insurance Agent

AAA-Lakhani Insurance
04.2021 - 06.2023

Insurance Producer

Farmers Insurance Agency
02.2019 - 05.2021

Delivery Associate

Jars Td
07.2018 - 01.2019

Warehouse Forklift Operator

Saddle Creek Corporation
09.2016 - 05.2018

Bachelor of Science - Counseling Psychology

Fort Valley State University
ANNIE CLOUD