Annie Davis
13715 W Highway 100, Bunnell,FL
Summary
Motivated professional offering [Degree] in Medical Billing and Coding. With desire to apply recent education in the workplace. Highly-motivated, responsible with strong worth ethic and exceptional interpersonal skills. Excellent at working effectively unsupervised and quickly mastering new skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stay-At-Home Parent
N/A
Bunnell , FL
01.2020 - Current
Administrative Assistant
Florida Forest Service
Welaka, FL
05.2019 - 01.2020
- Greeted visitors in a professional manner, responding to inquiries about the Campground and Trails.
- Multi tasking by answering phones, booking campground reservations, inquires about forest.
- Handling incoming revenue, deposits, reports.
- Oversaw in coming training classes, registration, sign-in, prepared cabins for class's.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Customer Service Staff
Publix
Palm Coast, FL
10.2013 - 05.2018
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Trained and assisted staff less experienced than myself
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Collected money, set up tills, made and verified deposits
- Processed Western Union and money order transactions
- Completely knowledgeable of all aspects of the company to include learning new equipment and technology
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone while assisting customers
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage of set promotions.
Customer Service Coordinator
T.J. Maxx
Palm Coast, Florida
06.2009 - 10.2013
- Handled and resolved escalated customer complaints
- Coordinated necessary services with the IT department to ensure computers and other equipment were in good working order
- Was knowledgeable of all aspects of the company and worked in various departments and completed various tasks
- Set up tills, created and verified deposits
- Tracked inventory
- Worked with other employees to complete tasks and company goals
- Trained new employees and assisted with orientation of new employees
- Participated in conference calls from corporate and other stores.
Sheriffs Dept. Mounted Volunteer
Flagler County Sheriffs Office
Bunnell, Florida
03.2004 - 10.2013
- Volunteered with the Flagler County Sheriffs Office Mounted Unit
- This unit assisted the Sheriffs Office when use of a horse was advantageous by participating in crowd control, traffic control, search and rescue details, public displays, parades and general public relations for the Sheriffs Office.
Education
High School Diploma -
Flagler Palm Coast High School
05.2008
Skills
- Excellent communication abilities
- Outstanding people skills
- Attention to detail
- Dependable
- Teamwork and Collaboration
- Customer service
- Computer skills
- Flexible and Adaptable
Certification
- Medical Coding and Billing
References
References available upon request.
Timeline
Stay-At-Home Parent
N/A
01.2020 - Current
Administrative Assistant
Florida Forest Service
05.2019 - 01.2020
Customer Service Staff
Publix
10.2013 - 05.2018
Customer Service Coordinator
T.J. Maxx
06.2009 - 10.2013
Sheriffs Dept. Mounted Volunteer
Flagler County Sheriffs Office
03.2004 - 10.2013
High School Diploma -
Flagler Palm Coast High School