An enthusiastic well organized administrative assistant office support professional with over 7 years of experience. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks with demonstrated ability to provide through support and service for a broad range of staff and clients. Self- motivated work ethic to perform effectively in independent or team environments, with a solid background in Administrative support, Accounting and Human Resources. Highly trustworthy, ethical and result driven.
Hi, I’m
ANNIE DUREN
Springfield,IL
Summary
Overview
13
years of professional experience
Work History
STATE OF ILLINOIS-CMS - BUREAU OF PROPERTY MNGMNT.Springfield, IL
ACCOUNT TECH I
07.2020 - Current
Job overview
- Reconciled, maintained and updated vendor workbooks
- Acted as primary point of contact for vendors to discuss any questions or concerns regarding accounts
- Processed refunds
- Performed daily record keeping
- Composed weekly and monthly statistical reports
- Sorted and Routed incoming mail to division staff
- Maintained batch logs
- Assisted manager in training temporary, contractual and seasonal staff.
- Worked with accounting department and IOC to fix in - accurate invoices
- Responded to voicemails in a timely manner
- Received, coded. audited, reviewed for accuracy , processed and approved invoices for payment in IL ACTS - SAP
- Performed technical accounting work in processing vouchers and maintaining state funds
- Communicated with State wide facility managers
STATE OF ILLINOIS - DHS- MCFARLAND MENTAL HEALTHSpringfield, IL
ADMINISTRATIVE ASSISTANT I
11.2021 - 02.2022
Job overview
- Coordinated travel arrangements for patients to off - campus locations (Dr's Apt. Court Exc.)
- Created and maintained employee personnel files
- Responsible for facility wide nursing coverage on all units
- Called overtime and mandated employees when short staffed
- Issued and distributed advanced overtime, time off request and priority vacations
- Answered multi-line phone system
- Ordered, Filled and maintained medical and office supplies
- Handled correspondence and tracked records to foster office efficiency
- Organized new employee orientation schedules for new hires.
- Completed (DSAR's)Daily Staffing Attendance Reports on daily basis recording each employee's regular and overtime hours worked for prior day
- Assisted ADON with special reviews, reports and evaluation projects
MANPOWER - IDHS - EXPENDITURE ACCOUNTING- FISCALSpringfield, IL
DATA ENTRY/ADMINISTRATIVE ASSISTANT
11.2019 - 03.2020
Job overview
- Scanned documents and saved in database to keep records of essential organizational information
- Input union cards and processed dues into state payroll system ( Access)
- Accurately input data into payroll and tracking systems for the processing of various payroll options through the use of BlueZone
- Received, sorted and routed incoming and inner office mail
- Prepared envelopes, labels and correspondence
- Trained temporary employees
- Returned voicemails for several phone lines responding to and answering client questions, which were then noted in daily phone log with a summary of call
- Filed and alphabetized paperwork processed by the unit and assisted with the processing of direct deposit and debit card applications
MANPOWER - IDHFS - BUREAU OF TECHNICAL RECOVERY Springfield, IL
OFFICE ASSOCIATE
07.2019 - 11.2019
Job overview
- Closed and created new Personal Injury and Workman's Compensation cases
- Used self - judgement and decision making skills to determine the creation of a case
- Performed detailed daily record keeping
- Processed new referrals from hospitals and attorney's by navigating through multiple state programs (Blue Zone, TRCMS, IES) to obtain information needed for each data entry field
- Composed and sent out Lien, Potential and Subrogation letters
- Re - routed and researched undeliverable mail
- Prepared, processed and sent out certified mail to Attorney's via send suite live
- Added documents to file records and created new files to support filing needs
MANPOWER - IDHS - CLIENT ASSISTANCE PROGRAM Springfield, IL
OFFICE ASSISTANT
02.2019 - 07.2019
Job overview
- Assigned new cases to advocates via (WebCM)
- Prepared request for Companionship and sent to Vocational Rehabilitation Counselors for approval
- Sent out Release of Information or (ROI'S) to clients seeking CAP assistance through email, fax and U.S. mail
- Maintained CAP email and responded in a timely manner
- Prepared outreach materials for advocates to take and distribute at community and state wide events
- Delivered clerical support by handling a variety of routine and special projects
- Verified accuracy of client records by consistently updating customer information.
- Coordinated travel arrangements for upper management by booking airfare, hotel and ground transportation.
- Responsible for daily attendance records
- Interacted with clients by phone, and email to provide program information
MANPOWER - IDHS - EXPENDITURE ACCOUNTING - FISCALSpringfield, IL
DATA ENTRY/ADMINISTRATIVE ASSISTANT
01.2018 - 11.2018
Job overview
- Job duties the same as above
4C STAFFING - CSC - COMPUTER SCIENCE CORPORATIONJacksonville, IL
ASSOCIATE PROCESSOR
04.2017 - 11.2017
Job overview
- Researched misapplied and un-applied payments and created journal entries on an as needed basis to clear accounting errors
- Processed premium payments and suspense accounts
- Created in house refunds and processed returned checks
- Navigated through multiple computer programs simultaneously to obtain necessary information about policies
- Worked on an individual basis and prioritized my daily workload according to the premium departments needs
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained high standards of customer service by building relationships with clients.
ATSU MISSOURI SCHOOL OF DENTISTRY St Louis, MO
ADMINISTRATIVE ASSISTANT
12.2016 - 04.2017
Job overview
- Increased data entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Developed and updated spreadsheets and databases to track, analyze and report the performance of each student in different dental care categories
- Accurately compared each student's self competency test tally's to the actual paper competencies in their folders to determine if graduation requirements were met
- Contributed to the Accreditation of the school by creating organizing and preparing individual student files through spreadsheets and Google Doc's
- Scanned multiple documents to USB and then exported them to create and add to student files
- Composed letters for students notifying them of missing procedures
- Converted paper charts into digital files and uploaded them.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
ADM - ARCHER DANIEL MIDLAND Decatur, IL
LICENSING ADMINISTRATOR ASSISTANT/DATA ENTRY
09.2014 - 05.2015
Job overview
- Answered and responded to questions regarding account and license information through telephone and email
- Updated and entered account information, agent and agencies license, conflict of interest, errors and omissions and contracts daily
- Ensured compliance of all new customers by ensuring all documents were received according to ADM's policies and procedures
- Corrected any data entry error to prevent later issues such as duplication or date degradation
- Alphabetized, categorized and filed incoming paperwork
- RSVP yearly continuing education classes for agents through use of each states website and created certificates upon completion through use of Excel
- Executed record filing system to improve document organization and management.
TOWER OF REFUGE INC - NOT FOR PROFITSpringfield, IL
ADMINISTRATIVE ASSISTANT
11.2009 - 09.2014
Job overview
- Performed general accounting duties including: A/P, A/R and payroll
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Created and composed weekly, quarterly ad annual reports
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Monitored executive director's work calendar and scheduled appointments and travel
- Prepared new hire paperwork and maintained employee files
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, mail processing and the ordering of supplies
- Replied to incoming correspondence email and mail
- Traveled to out reach events, set - up display tables and distributed information regarding the organization and the services that it provided
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted clients with resources for obtaining Clothing, I.D.'s, toiletries, and job leads.
- Technology supervisor over the computer room assisted clients with using computers, enhancing skills and creating resumes
- Distributed work loads to teens in summer program
- Handled on-boarding process for newly hired employees, which included the distribution, completion and collection of all paperwork.
Education
University of Illinois At SpringfieldSpringfield, IL
BBA from Business Administration
05.2010
University Overview
Springfield College in IllinoisSpringfield, IL
Associate of Arts from BUSINESS
05.2005
University Overview
Skills
- 45 WPM Typing Speed
- Multi-line phone proficiency - Answering & Screening Calls
- Sorting Routing and Distributing Mail
- Invoice Processing
- Verbal and Written Communication
- Report Development
- Accounting and Bookkeeping (QuickBooks)
- Fast Learner
- Document and File Creation
- Executive and Employee Scheduling and Calendaring
- Produce Edit and Format Correspondence
- Human Resources
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ADMINISTRATIVE ASSISTANT I
STATE OF ILLINOIS - DHS- MCFARLAND MENTAL HEALTH
11.2021 - 02.2022
ACCOUNT TECH I
STATE OF ILLINOIS-CMS - BUREAU OF PROPERTY MNGMNT.
07.2020 - Current
DATA ENTRY/ADMINISTRATIVE ASSISTANT
MANPOWER - IDHS - EXPENDITURE ACCOUNTING- FISCAL
11.2019 - 03.2020
OFFICE ASSOCIATE
MANPOWER - IDHFS - BUREAU OF TECHNICAL RECOVERY
07.2019 - 11.2019
OFFICE ASSISTANT
MANPOWER - IDHS - CLIENT ASSISTANCE PROGRAM
02.2019 - 07.2019
DATA ENTRY/ADMINISTRATIVE ASSISTANT
MANPOWER - IDHS - EXPENDITURE ACCOUNTING - FISCAL
01.2018 - 11.2018
ASSOCIATE PROCESSOR
4C STAFFING - CSC - COMPUTER SCIENCE CORPORATION
04.2017 - 11.2017
ADMINISTRATIVE ASSISTANT
ATSU MISSOURI SCHOOL OF DENTISTRY
12.2016 - 04.2017
LICENSING ADMINISTRATOR ASSISTANT/DATA ENTRY
ADM - ARCHER DANIEL MIDLAND
09.2014 - 05.2015
ADMINISTRATIVE ASSISTANT
TOWER OF REFUGE INC - NOT FOR PROFIT
11.2009 - 09.2014
University of Illinois At Springfield
BBA from Business Administration
Springfield College in Illinois
Associate of Arts from BUSINESS
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