Lakesha Williams
Springfield,IL
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Representative knowledgeable in state and federal regulations and maintaining employee confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employee Benefits Representative
State of Illinois-CMS Premium Collections Unit
01.2023 - Current
- Produce information, advice and assistance via telephone, correspondence and in person to approximately 20-50 employees on leave of absence, FMLA, former state employees, COBRA plan participants, and Group Insurance Representatives regarding benefits or claims issues involving refund, billing or payment issues, enrollment, eligibility, conversion, pertinent rules, and regulations
- Effectively interact orally and in writing with agency payroll departments to resolve problems and/or account discrepancies including leave of absences, premiums, terminations and change in status.
- Enhanced employee satisfaction by efficiently resolving benefits and enrollment issues.
- Maintained up-to-date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.
- Provided support during annual open enrollment periods, effectively managing a high volume of requests and questions from employees.
Clinical Administrative Coordinator
Optum
01.2021 - 01.2023
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Collaboration with Nurse Case Managers to help members and providers who needed assistance.
- Responded to approximately 50-80 patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement..
- Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
Office Manager/Guest Experience Coordinator
National Corporate Housing
01.2019 - 01.2021
- Established and governed strategic relationships with potential clients and clients to ensure the successful coordination of apartment move-ins
- Collaborated with vendors to coordinate deliveries, set-ups, teardowns, and installations
- Managed inventory and set up utilities to facilitate the units’ move-in process
- Filed reports on maintenance issues and items required within the apartment units
- Assigned and Conducted inspections to ensure the apartment units complied with the company’s standards
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence to approximately 20 guest.
IT Helpdesk Representative (Level 1)
Sentinel Technologies
01.2015 - 01.2019
- Processed between 50-80 inbound and outbound calls from clients to obtain and document incidents
- Partnered with Engineers, created service tickets, and dispatched Engineers
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Some College (No Degree) -
Absolute Medical Coding Solution
Raleigh, NCMedical Coding And Billing Certification -
Triton College
River Grove, IL08.2021
Some College (No Degree) -
Kaplan University
OnlineSkills
- Benefits Administration
- Benefits Explanation
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Active Listening
- Decision-Making
- Analytical Thinking
- Interpersonal Skills
Certification
Certified Medical Billing and Coding Specialist (CBCS), National Healthcare Association
Previousprofessionalexperience
- Technical Data Representative, Verizon Wireless, Elgin, IL
- Leasing Agent, Trudo Realty, Chicago, IL
- Administrative Assistant, All Medical Personnel – Quest Diagnostic, Oak Brook, IL
- Unit Secretary, Central Dupage Hospital, Winfield, IL
- Specialty Customer Care Representative, CVS Caremark, Buffalo Grove, IL
- Lead Members Service Representative, Delta Dental Plan of Illinois, Naperville, IL
Technicalsnapshot
- Salesforce
- Epic
- Microsoft Office
- Microsoft Windows
- CRM
Timeline
Employee Benefits Representative
State of Illinois-CMS Premium Collections Unit
01.2023 - Current
Clinical Administrative Coordinator
Optum
01.2021 - 01.2023
Office Manager/Guest Experience Coordinator
National Corporate Housing
01.2019 - 01.2021
IT Helpdesk Representative (Level 1)
Sentinel Technologies
01.2015 - 01.2019
Some College (No Degree) -
Absolute Medical Coding Solution
Medical Coding And Billing Certification -
Triton College
Some College (No Degree) -
Kaplan University
Certified Medical Billing and Coding Specialist (CBCS), National Healthcare Association
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