Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annie Ferrell

Philadelphia,PA

Summary

Skilled driver experienced in preparing containers and trailers for loading and deliveries. Well-organized and resourceful with the willingness to take on any task to help the team achieve objectives. Superior work ethic with good multitasking and prioritization skills. Effective at maneuvering crates, containers and trailers in tight areas using equipment such as forklifts and semis. Knowledgeable about warehouse and delivery operations. Valid drivers license and a clean driving history. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

11
11
years of professional experience

Work History

Transportation Associate

Amazon
Florence, NJ
10.2016 - Current
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Used equipment such as forklifts to move materials.
  • Operated tractor trailers safely following company and road regulations.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Provided backup support for areas such as deliveries and warehouse operations.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Customer Service Associate

Wine & Spirits
Broomall, PA
05.2006 - 09.2011
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Dobbins Technical High School
2150 W Lehigh Ave Philadelphia Pa, 19132
06.1997

Skills

  • Yard Management
  • Vehicle Service Documentation
  • Trailer Coupling and Uncoupling
  • Truck Maneuvering
  • Customer Satisfaction
  • Work Logging
  • Equipment Cleaning and Inspection
  • State and Federal Regulations

Timeline

Transportation Associate

Amazon
10.2016 - Current

Customer Service Associate

Wine & Spirits
05.2006 - 09.2011

High School Diploma -

Dobbins Technical High School
Annie Ferrell