Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carisma Spearman

Charlotte,NC

Summary

Very driven, hardworking bright and charismatic young women with 5+ years customer service experience, 3+ years warehouse experience & 3 years as a Class A CDL holder. With a superior work ethic and hands on skills. Exceptional leadership, team work and multitask abilities. Proficient in heavy equipment such as forklift for example & more. Commended for hard work and positivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transportation Associate

Amazon
Charlotte, NC
02.2022 - 03.2025
  • Earn my CLD
  • Assist drivers checking in and out of the yards
  • Communicate with warehouse personnel to coordinate pick-ups and drop-offs at designated locations
  • Yard Jockey- moving 53ft trailers from dock door to parking slips and vise verse
  • Operating a day cab otr taking trailers from the main yard to over flow yards
  • Making sure all trailers are checked in correctly
  • Pre and post trip before and after getting in and out of every truck

Warehouse Associate

Amazon
Charlotte, NC
08.2019 - 02.2022
  • Scan and sort packages to right pallet area.
  • Wrap pallets.
  • Load freight onto trucks
  • Jam Clear- Fix any freight stuck & or not moving on sorter/conveyor belt.
  • PIT- Center rider & forklift trained.
  • Navigate powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Ambassador- Train new employees to pack freight tightly & secure in trailers, scan freight to trailers, scan freight to & build pallets, operate a pallet jack. & retrain associates in need of more & or proper training.
  • TDR(Trailer Dock Release)- secure the freight to prepare for shipmen. Open & close dock doors. Trailer audits
  • Used pallet jacks to move items to and from warehouse locations.
  • PG(Process Guide)- Assign associate to work area of the day, assign associates breaks & lunches, cover breaks & lunches, clean workstations, prevent lines from getting backed up. Assist associate with any task they may need assistance with.

Member Service Representative

Concentrix
Charlotte, NC
01.2019 - 06.2019
  • Provide members with navigation and routing.
  • Make sales such as WiFi packages, & hands free calling( HFC) minutes packages.
  • Assist with providing roadside assistance.
  • Run on demand diagnostic on vehicles.
  • Schedule appointments with dealers.
  • Assessed customer account information to determine current issues and potential solutions.
  • Collated customer names, contact and payment information to make a purchase & or streamline future interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Cashier/Cook/Crew Trainer

Zaxby's
Concord, NC
10.2014 - 01.2019
  • Take customer orders.
  • Operate cash register.
  • Serve orders to guest.
  • Clean windows, tables, floors, bathroom, beverage area and parking lot.
  • Prep proteins & produce before shifts.
  • Prepare and present food as ordered and expected.
  • Wash dishes, filter fryers, clean kitchen floors & walls, - Open & close back & front house.
  • Check times, temps, & fox hunts.
  • Put away truck orders - Train new employees - Take out trash.
  • Clean parking lot at beginning of shift.
  • Helped customers find specific products, answered questions and offered product advice.

Security

Live Nation
Charlotte, NC
08.2017 - 10.2018
  • Check guest belongings such as totes, hand bags, backpacks, & lawn chairs for weapons or alcohol.
  • Wand guest for any weapons.
  • Look out for any usual or unacceptable behavior.
  • Guarded restricted areas to prevent unauthorized entry.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Sales Associate, CashierSorter/Packer

Papaya Clothing, Amazon Fulfillment Center
Concord, NC
11.2017 - 03.2018
  • Fitting room.
  • Shipment.
  • Hang and put clothes in proper place.
  • Sort clothes.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.

Trailer Staff

The Speedpark at Concord Mills
Concord, NC
03.2017 - 04.2017
  • Operate and run attraction -Present tickets, golf balls, golf clubs and or wristbands to guest
  • Make popcorn, & clean trailer.
  • Operated cash register, collected payments and provided accurate change.

Voluntary Caregiver

Spearman Precious Hearts Family Daycare
Charlott, NC
06.2010 - 10.2012
  • Read to children
  • Assist with arts & crafts
  • Assist at meal times

Education

Some College (No Degree) - Medical Assisting

Central Piedmont Community College
Charlotte, NC

Zebulon B Vance High School
Charlotte, NC
06.2014

Skills

  • Leadership
  • Customer Service
  • Organized
  • Team Work
  • Creativity
  • Critical Thinking
  • Time Management
  • Communication
  • Management
  • People Skills
  • Multitasked
  • Reliable and Trustworthy
  • Conflict Resolution
  • Forklift Certified
  • Yard management
  • Safety compliance
  • Employee training
  • Problem solving
  • Self motivation
  • Transportation

Certification

  • CDL Class A Holder

Timeline

Transportation Associate

Amazon
02.2022 - 03.2025

Warehouse Associate

Amazon
08.2019 - 02.2022

Member Service Representative

Concentrix
01.2019 - 06.2019

Sales Associate, CashierSorter/Packer

Papaya Clothing, Amazon Fulfillment Center
11.2017 - 03.2018

Security

Live Nation
08.2017 - 10.2018

Trailer Staff

The Speedpark at Concord Mills
03.2017 - 04.2017

Cashier/Cook/Crew Trainer

Zaxby's
10.2014 - 01.2019

Voluntary Caregiver

Spearman Precious Hearts Family Daycare
06.2010 - 10.2012

Some College (No Degree) - Medical Assisting

Central Piedmont Community College

Zebulon B Vance High School

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