Betrice Torres
Bakersfield,California
Summary
Hardworking and dedicated, with a strong history of being flexible and adaptable. Reliable and trustworthy driven to succeed. Excellent work ethic and integrity.
Overview
6
6
years of professional experience
Work History
Transportation Associate
Amazon.com Inc.
Bakersfield, California
09.2022 - Current
- Adhere to company rules and regulations and make safety a priority at all times, Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings, Operate CMVs on non-public roads or in yard to move trailers to/from dock and parking locations, Labor share at nearby sites within the area needed to support the business, Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered
Singles Pack Problem Solve (PS) Associate
Amazon.com Inc.
Bakersfield, California
09.2020 - 09.2022
- Effectively identified, addressed, and resolved issues with product involving ASIN issues and damages
- Attentively followed product protocol for need of expiration dates, repackaging, and special handling per Safety guidelines
- Resolved associate andons, problematic product, and containers in a timely manner
- Diligently submitted and followed up on Trouble Tickets for problematic product
- Customer driven by following up with dwells, Critical Pull Times (CPTs), and Force Pick CPTs.
Singles Pack Ambassador
Amazon.com Inc.
Bakersfield, California
09.2020 - 09.2022
- Successfully trained over forty (40) new hired associates for Singles Pack since BFL1 launch
- Accurately processed performance audits for associates trained
- Adequately addressed associates’ questions, escalated barriers, and training needs/gaps
- Excellent communication and engagement with trainees
- Promoted safe and positive work environment.
Inbound Problem Solve (PS) Associate
Amazon.com Inc.
Fresno, California
05.2018 - 09.2020
- Oversaw and effectively led RSR department in reaching critical pull times for decant and stow
- Associate engagement through coaching, teaching, and development of problem solve best practices
- Proposed new tactic to minimize common issues, outcome of 5% increase in workflow throughout FC
- Effective Record and report keeping of daily barriers and action taken to resolve issues.
Education
Billing and Coding Certification -
Institute of Technology
01.2007
High School Diploma -
Central Unified
06.1993
Skills
- Communication
- Leadership
- Problem-Solving
- Organization
- Planning
- Conflict Resolution
- Critical Thinking
- Relationship Development
- Microsoft Word
- Excel
- Outlook
Timeline
Transportation Associate
Amazon.com Inc.
09.2022 - Current
Singles Pack Problem Solve (PS) Associate
Amazon.com Inc.
09.2020 - 09.2022
Singles Pack Ambassador
Amazon.com Inc.
09.2020 - 09.2022
Inbound Problem Solve (PS) Associate
Amazon.com Inc.
05.2018 - 09.2020
Billing and Coding Certification -
Institute of Technology
High School Diploma -
Central Unified
Similar Profiles
Raji PradeepRaji Pradeep
Sr. QA Lead (L6) at Amazon.com Inc.Sr. QA Lead (L6) at Amazon.com Inc.
MATTHEW W. KEENMATTHEW W. KEEN
Senior Manager of Programs (L7) at AMAZON.COM INC.Senior Manager of Programs (L7) at AMAZON.COM INC.
Sivaprasadu Raju BhupathirajuSivaprasadu Raju Bhupathiraju
Software Development Manager at Amazon.Com Inc.Software Development Manager at Amazon.Com Inc.
Aaron CarpenterAaron Carpenter
Warehouse Associate at Amazon.com Inc.Warehouse Associate at Amazon.com Inc.
Reynaldo MontesReynaldo Montes
Bar Manager / Nightclub Manager at Zama Latin American CuisineBar Manager / Nightclub Manager at Zama Latin American Cuisine