Annie Ghassemi
Encino,CA
Summary
Compassionate and efficient Registered Nurse who works well with diverse patient populations, fosters trusting relationships, and efficiently coordinates with healthcare professionals to improve outcomes. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Successfully managed complex patient cases and coordinated with multidisciplinary teams to ensure optimal patient outcomes. Demonstrated strong communication and problem-solving skills in fast-paced healthcare environments.
Overview
17
17
years of professional experience
Work History
Quality of Care Grievance and Appeals Nurse
Elevance Health
10.2024 - Current
- Ensuring timely, accurate, and thorough review of member and provider complaints and grievances.
- Working closely with clinical and administrative teams
- Requesting for Information from providers via fax and e-mail
- Connecting with providers and offices to ensure phone numbers and fax numbers are correct. Verifying that communication has been received.
- Assessing cases to determine the appropriateness of medical care and services.
- Investigating and reviewing records to identify quality of care issues.
- Participating in team huddles to review and discuss patient cases
Registered Nurse
Golden State Dermatology
05.2024 - 10.2024
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Credentialed School Nurse
El Camino Real Charter High School
08.2023 - 02.2024
- Provided assessment and triage of sick and injured students and staff
- Supported positive mental health among students by offering counseling services and referrals to appropriate professionals when needed.
- Enhanced the effectiveness of school-wide emergency response plans by providing input based on nursing expertise and experience.
- Promoted an inclusive environment by adapting nursing interventions to meet the diverse cultural needs of the student population.
- Maintained secure and confidential student health records in compliance with federal and state regulations.
- Ensured student safety during school-sponsored events by coordinating medical support, including first aid stations and emergency response plans.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Performed health screening for students and faculty by conducting hearing tests and eye exams.
Urodynamics Registered Nurse
UCLA Health
10.2022 - 07.2023
- Performing Urodynamic studies on male and female urology patients.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Administrative Nurse for Internal Medicine
UCLA Health
11.2020 - 10.2022
- Back office procedures (accessing port-a-caths, PICC line access and sterile dressing changes, IV insertion and medication administration, suture and staples removal, catheter insertion)
- Managed the COVID Program from recently discharged patients with a COVID pneumonia diagnosis and also COVID positive patients referred to the program by their PCP.
- Evaluated nursing staff performance, providing constructive feedback to promote excellence in practice.
- Improved patient satisfaction by addressing concerns and resolving issues promptly.
- Managed confidential patient records, ensuring accurate and up-to-date information.
- Served as a liaison between nurses, physicians, and other healthcare professionals, facilitating seamless coordination of care for patients.
Preoperative Evaluation and Planning
UCLA Health
04.2019 - 11.2020
- Reduced surgical complications through thorough patient assessment and timely communication with the surgical team.
- Collected patient assessment data for assessment by anesthesia team.
- Consistently met documentation requirements by completing accurate reports detailing patient assessment results, diagnoses, treatment plans, and progress notes within established timelines.
- Streamlined patient assessment processes, leading to faster interventions and better clinical outcomes.
- worked remotely from home
Nurse Supervisor, Digestive Diseases
UCLA Health
07.2017 - 04.2019
- Supervision of nursing staff in the procedural setting
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
Registered Nurse, Medical Procedures Unit
UCLA Health
01.2015 - 07.2017
- Managed care for patients and administered conscious sedation for patients undergoing outpatient and inpatient medical procedures such as colonoscopies, upper endoscopies, bronchoscopies, ERCPs, and more.
Registered Nurse, Medical-Surgical Unit
UCLA Santa Monica Medical Center
07.2014 - 01.2015
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Advocated for and strived to protect health, safety, and rights of patient.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Administered medications and treatment to patients and monitored responses.
Adjunct Clinical Nursing Instructor
College of the Canyons
02.2013 - 01.2015
- Clinical Instructor for Associate Degree Nursing Program
- Delivered information and valuable instructions to students during clinical rotations.
- Oriented and provided instruction to students during clinical rotations.
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
Registered Nurse, Intensive Care Unit
Henry Mayo Newhall Memorial Hospital Wound Care Center
02.2013 - 01.2014
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
Registered Nurse, Family Medicine Clinic
Kaiser Permanente
02.2012 - 02.2013
- Triage RN
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Registered Nurse, Emergency Department
Kaiser Permanente
09.2010 - 02.2012
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Registered Nurse, Neuroscience Trauma/ICU
UCLA Health
08.2007 - 09.2011
- Intensive care of trauma patients and neurology stroke patients
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Education
Master of Science in Nursing - Clinical Nurse Specialist, Adult Health
Mount St. Mary's College
Los Angeles, CA05.2012
Bachelor of Science in Nursing - Bachelor of Science in Nursing
Mount St. Mary's College
Los Angeles, CA05.2010
Associate Degree in Nursing - Associate Degree of in Nursing
Mount St. Mary's College
Los Angeles, CA05.2007
Skills
- Experience with Electronic Health Records, Microsoft Outlook, Zoom, Microsoft Teams, Microsoft Word, Excel, CareConnect, Care Everywhere
- Experience in Neuroscience Trauma/Intensive Care Unit, Emergency Department, Family Medicine Clinic, Pre-operative Evaluation and Planning, Medical Procedures Unit, Urology, Dermatology, Clinical Instructor in college setting, School Nurse, and Quality of Care Grievance Appeals Nurse
- High level of autonomy
- Investigating patient charts for specific information
- Patient and family advocacy
- Effective Listening and communication with patients
- Working collaboratively with team members
- Customer Service
- Documentation and Charting
- Strong Clinical Judgment
- Compassion and Empathy
- Patient Assessment
- Care Plan Development
Personal Information
Title: RN, MSN
Timeline
Quality of Care Grievance and Appeals Nurse
Elevance Health
10.2024 - Current
Registered Nurse
Golden State Dermatology
05.2024 - 10.2024
Credentialed School Nurse
El Camino Real Charter High School
08.2023 - 02.2024
Urodynamics Registered Nurse
UCLA Health
10.2022 - 07.2023
Administrative Nurse for Internal Medicine
UCLA Health
11.2020 - 10.2022
Preoperative Evaluation and Planning
UCLA Health
04.2019 - 11.2020
Nurse Supervisor, Digestive Diseases
UCLA Health
07.2017 - 04.2019
Registered Nurse, Medical Procedures Unit
UCLA Health
01.2015 - 07.2017
Registered Nurse, Medical-Surgical Unit
UCLA Santa Monica Medical Center
07.2014 - 01.2015
Adjunct Clinical Nursing Instructor
College of the Canyons
02.2013 - 01.2015
Registered Nurse, Intensive Care Unit
Henry Mayo Newhall Memorial Hospital Wound Care Center
02.2013 - 01.2014
Registered Nurse, Family Medicine Clinic
Kaiser Permanente
02.2012 - 02.2013
Registered Nurse, Emergency Department
Kaiser Permanente
09.2010 - 02.2012
Registered Nurse, Neuroscience Trauma/ICU
UCLA Health
08.2007 - 09.2011
Master of Science in Nursing - Clinical Nurse Specialist, Adult Health
Mount St. Mary's College
Bachelor of Science in Nursing - Bachelor of Science in Nursing
Mount St. Mary's College
Associate Degree in Nursing - Associate Degree of in Nursing
Mount St. Mary's College