Annie Grosshans
Tacoma,WA
Summary
Accomplished leader with an impressive track record of achievement and success in building and directing a team that exceeds corporate goals.
- Operations Management
- Customer Relations
- Financial Management
- Healthcare Consultant
Overview
24
24
years of professional experience
Work History
Business Operations Specialist / Oncology
Xcenda / Cencora
01.2013 - Current
- As a Field Reimbursement Manager, we work directly to support the needs of the manufacturer's sales force, their customers, and designated strategic accounts
- An expert in prayer policies, have extensive Buy and Bill experience, and Hub service support including patient financial programs
- Versed in foundational support and utilization of services to assist patients in obtaining and staying on the therapy they deserve
- Success in interacting with key stake holders within the physicians practice or hospital system
- Facilitating important live training and educational speaker deck programs
- Proficient in identifying alternate funding/financial assistance programs
- Reviewing billing and coding resources for products
- Quickly resolving reimbursement issues
- Educating physician office staff on the use of client's patient assistance and reimbursement support services including web-based provider portal programs
Real Estate Broker
Keller Williams Tacoma
10.2017 - 02.2019
- While working in real estate for two years along with nearly 2 decades of proven customer service, sales, and management I was recruited by Steve Hiatt who is the number 3 agent out of 4 states through Keller Williams
- Specially trained in truly hearing Buyer's wishes and helping find them find the home that is exactly what they want
- Then uses proven, but techniques to negotiate & secure the property in the best overall light for my clients
- Always drive to win for clients is evident.
Practice Manager
Sono Bello
05.2015 - 10.2017
- Sono Bello Manager of the Year recipient
- Oversaw the administration of all operations ensuring corporate and regulatory policies and procedures were followed
- Continuously assessed patient flow, wait times, and schedules, taking action as necessary to resolve delays and maximize patient comfort
- Increased clinic revenue by 37%, product sales by 300%, and employee NPS by 100%
- Prepared detailed reports pertaining to revenue flow and measures to reduce operational costs
- Engaged in regular performance management activities of staff to include selection, coaching, cross-training, evaluating performance, etc.
Practice Manager
Overlake Reproductive Health
03.2013 - 05.2014
- Oversaw billing and coding functions to include batching, coding analysis, and input of all charges and medications
- Educated patients on insurance eligibility and coverage and improved customer service satisfaction by 95%
- Built and maintained professional relationships with referring physicians and office staff and scheduled in-office and hospital procedures and surgeries.
Practice Management / Healthcare Consultant
Northwest Physicians Network - Independent Physician Association
02.2011 - 02.2013
- Worked closely with business office and drug representatives to ensure HCPCS codes, ICD-9 codes, and procedure code accuracy
- Assisted billing department in researching and resolving rejected, incorrectly paid, and denied claims
- Researched NCCN and FDA guidelines against diagnosis and patients' medical history to confirm the drug met criteria
- Evaluated revenue flow and identified discrepancies in the process.
Practice Manager / Patient Consultant
Dr. Stanley Jackson & Philip C Kierney, M.D., P.S.
01.2000 - 01.2011
- Consistently promoted during tenure, culminating in responsibility for coordinating all office functions and supervising clinical and administrative staff
- Developed infrastructure and framework for Practice Management and EMR system implementation
- Prepared detailed revenue flow reports and identified measures to reduce operational costs and increase revenue
- Optimized business efficiency by developing ways to accommodate increased workload in the face of staff reductions.
Education
Medical Coding / Medical Receptionist -
Bridges Learning Center
Lakewood, WA01.2000
High School Diploma -
Curtis High School
University Place, WA1997
Skills
- Development & Training
- Expense Reduction
- Health Consulting
- Office Management
- Billing Management
- Accounting & Auditing
- Marketing Management
- Payroll
- Reimbursements
- Team-building
- Meeting & Event Planning
- Proficient in Practice Management software Epic, Noteworthy, Mac Practice, Horizon and Centricity, Onco EMR
Hobbies and Interests
- Golf
- Volunteering
- Lacrosse
- Volleyball
- Travel
Timeline
Real Estate Broker
Keller Williams Tacoma
10.2017 - 02.2019
Practice Manager
Sono Bello
05.2015 - 10.2017
Practice Manager
Overlake Reproductive Health
03.2013 - 05.2014
Business Operations Specialist / Oncology
Xcenda / Cencora
01.2013 - Current
Practice Management / Healthcare Consultant
Northwest Physicians Network - Independent Physician Association
02.2011 - 02.2013
Practice Manager / Patient Consultant
Dr. Stanley Jackson & Philip C Kierney, M.D., P.S.
01.2000 - 01.2011
Medical Coding / Medical Receptionist -
Bridges Learning Center
High School Diploma -
Curtis High School
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