Annie Hewitt
Pembroke,FL
Summary
Dynamic professional with over 10 years of experience in customer relations, operations, and program administration, consistently driving results and enhancing service delivery. Expertise in process improvement, team leadership, and cross-functional collaboration has resulted in a proven track record of success across government, education, and nonprofit sectors. Committed to fostering positive relationships and delivering high-quality service that meets organizational goals and exceeds client expectations. Passionate about leveraging skills to contribute to impactful initiatives and drive operational excellence.
Overview
21
21
years of professional experience
Work History
Claims Representative
Social Security Administration
2017.01 - Current
- Manage high-volume claims processing with accuracy and compliance to federal regulations.
- Provide timely communication and resolution updates, improving customer satisfaction.
- Recognized for efficiency in fast-paced environments and adherence to strict guidelines.
Program Director
Life of Liberty
2013.01 - 2014.01
- Directed daily operations, budget management, and staff scheduling for community programs.
- Increased participant retention to 95% by implementing innovative, choice-based curriculum.
- Launched ongoing events and activities to promote engagement and skill development.
Logistics Specialist / Operations Manager
U.S. Navy
2005.01 - 2010.01
- Oversaw $3M+ in government purchase transactions and 30,000+ requisition items.
- Supervised and trained 20+ personnel; ensured compliance with Department of Defense standards.
- Delivered data analysis, reporting, and cross-department coordination to optimize operations.
- Additional Experience: Financial Services Officer – NCSE Credit Union (2008); Teacher’s Assistant – Sullivan’s Elementary (2010–2013); Receptionist/Front Desk Supervisor – A New Image Salon (2005–2006).
Education
U.S. Navy
Associate of Arts - Sport Science
Broward College
05.2026
Skills
- Customer Service
- Program Administration
- Operations Management
- Staff Training & Supervision
- Process Improvement
- Leadership & Team Building
- Compliance & Quality Assurance
Timeline
Claims Representative
Social Security Administration
2017.01 - Current
Program Director
Life of Liberty
2013.01 - 2014.01
Logistics Specialist / Operations Manager
U.S. Navy
2005.01 - 2010.01
Associate of Arts - Sport Science
Broward College
U.S. Navy