Annie Hoffman
Lubbock,TX
Summary
Personable and dedicated professional with a proven track record of delivering exceptional customer service. Highly self-motivated work ethic, detail oriented, and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive when working with little to no supervision in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event and Sales Manager
Adventure Park
06.2023 - Current
- Achieve sales goals by building relationships with customers and community to establish long-term business growth
- Enhance profits by developing pipelines utilizing marketing and sales strategies
- Manage administrative logistics of events planning, event booking, and event promotions
Food Server
The Tea Room
09.2020 - 06.2023
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
- Ensured personal levels of attentiveness to individual clientele
Event Coordinator
Adventure Park
09.2019 - 10.2020
- Managed event logistics and operations
- Hired, trained and supervised support staff required for events
- Consulted with customers to determine objectives and requirements for events
- Recognized as “Employee of the Month” and received two promotions within 12 months
Administrative Assistant
Adventure Park
03.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Proactively anticipated needs of both managers and customers to support a healthy work environment
Education
Bachelor’s degree - Restaurant, Hotel, and Institutional Management
Texas Tech University
Lubbock, TxSkills
- Hospitality Management
- Intuit QuickBooks Proficiency
- Phone Etiquette
- Attention to Detail
- Team Recruiting and Onboarding
- Organizational Systems
- Sales
- Event Planning and Management
- Type 60 wpm
Certification
- Certified ServSafe Manager
- TABC License
Timeline
Event and Sales Manager
Adventure Park
06.2023 - Current
Food Server
The Tea Room
09.2020 - 06.2023
Event Coordinator
Adventure Park
09.2019 - 10.2020
Administrative Assistant
Adventure Park
03.2019 - 10.2020
Bachelor’s degree - Restaurant, Hotel, and Institutional Management
Texas Tech University
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