Zoe Malasek
Chicago,IL
Summary
Event sales professional with proven success in driving revenue and enhancing client satisfaction. Skilled in strategic planning, contract negotiation, and event coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with knack for building strong client relationships and delivering exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Event Sales Manager
Encore Global
01.2024 - Current
- Led sales initiatives to drive revenue growth for diverse events across multiple platforms for one of the most prestigious luxury hotels in the U.S.
- Developed and maintained strong relationships with clients to ensure high satisfaction and repeat business.
- Collaborate with planners and operations teams to deliver seamless, high-profile events.
- Analyzed market trends and competitor offerings to identify opportunities for strategic positioning.
- Past Venues: Waldorf Astoria Chicago, The Viceroy Chicago, The Sable at Navy Pier, Embassy Suites Downtown Chicago Magnificent Mile
Customer Experience Coordinator
Encore Global
07.2023 - 01.2024
- Coordinated cross-functional teams to enhance customer satisfaction and streamline communication processes.
- Supported client relations and event logistics, ensuring smooth execution and satisfaction.
- Acted as a liaison between clients and production teams to uphold service excellence.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Past Venues: The Ritz-Carlton Chicago, The Four Seasons Chicago
Interior Design Intern
FRESO Home
05.2022 - 08.2022
- Assisted in design development and client presentations for residential projects.
- Gained international experience in luxury design aesthetics and project coordination.
Intern, Social Media & Bridal Show Representative
San Diego Style Weddings
01.2014 - 08.2020
- Managed social media content and represented the brand at bridal shows.
- Worked roadshow and convention events connecting to customers and drawing interest to the magazine.
- Built strong vendor relationships and contributed to event marketing strategies.
- Assisted in photo shoots and with modeling, prop styling, and coordination.
Education
Bachelor of Liberal Studies - Interior Design
Indiana University Bloomington
01.2023
Skills
- Customer engagement
- Attention to detail
- CRM management
- Problem Solving
- Target setting
- Sales pipeline management
- Hospitality & Luxury Service
- End-to-end Event Coordination
- Market Trend Analysis
- Graphic Design and Marketing
- Time management
Affiliations
MPI-CAC (Meeting Planners International), Member, Rotating Events Committee-Marketing, 2025-Current
Alpha Phi International Fraternity, Member, 2020-Current
Timeline
Event Sales Manager
Encore Global
01.2024 - Current
Customer Experience Coordinator
Encore Global
07.2023 - 01.2024
Interior Design Intern
FRESO Home
05.2022 - 08.2022
Intern, Social Media & Bridal Show Representative
San Diego Style Weddings
01.2014 - 08.2020
Bachelor of Liberal Studies - Interior Design
Indiana University Bloomington
Professional Honors Awards
- Q3 Product Target Winner, Winner for Midwest region (WI/IL/IN) - Outperformed sales goals by 317% ($140,488 in Revenue)
- Rookie of the Year, 2024
- MPI Member, 2025, Since