Summary
Overview
Skills
Work History
Education
Timeline
Awards & Recognition
Annie Hunter Jones

Annie Hunter Jones

Clinically Trained Biopharmaceutical Industry Coach, Liaison, and Public Speaker
Lexington,United States
"At its core, the idea of purpose is the idea that what we do matters to people other than ourselves."
Angela Duckworth, Author of GRIT

Summary

Influential nurse educator, trainer, and liaison combining solid foundation of clinical nursing expertise with commercial biopharmaceutical field training and management experience to translate the vision of best-in-class customer experience into actionable deliverables and tangible metrics. Initiating highly collaborative "patient-first" spirit across multiple industry divisions to drive patient advocacy and KOL engagement forward with a sense of urgency.

Overview

12
12

Years of Clinical Healthcare Experience

3
3

Top 3 Annual Performer for 2021

Skills

Leadership and Influence without Authority

Customer Relationship Management

Gap Analysis

Training Implementation & Evaluation

Performance Evaluation & Improvement Coaching

Building and Sustaining High-Performance Teams

Decision-making and Direct Communication

Critical Thinking & Clinical Nursing Practice

Regulatory, Legal, Medical, Commercial, Market Access and Reimbursement Cross Functional Collaboration

HCP Support Initiatives

Competitive Intelligence

Solution-Oriented Strategy

Marketing Initiatives

Commercial Projects

Analytical Mindset

Verbal And Written Communication

Brand Strategy

Multidisciplinary Team Collaboration

Business Acumen

Day-To-Day Operations

Marketing Programs

Work History

Clinical Nurse Educator & Field Trainer

Janssen Biotech Inc At Syneos Health
, Field And Remote Based
06.2020 - Current
  • Executed supervision of appropriate and efficient delivery of patient support services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services within compliance guardrails for Ustekinumab.
  • Strategically reviewed educational needs of nurses through multiple gap analyses of CRM platforms, call monitoring, 1:1 coaching, field management, leadership feedback, and cross-functional feedback to create and implement effective training and development initiatives to address ongoing business needs and brand strategy of company product.
  • Lead multiple initiatives to engage colleagues during facilitation of regional team meetings as well as appointed mentee to lead regional huddle meetings (without manager) resulting in increased self-awareness of each contributor's value, as individual contributors and as whole team. Facilitated multiple projects to produce valuable deliverables and communicate performance expectations of individual contributors.
  • Conducted Gap Analysis exercises routinely to highlight areas of improvement needed for new-hire onboarding experience. Worked with cross functional teams to ensure brand strategy and alignment are meeting customer needs.
  • Developed training content to address gaps highlighted during analysis phase using multiple adult learning styles to meet learning needs of team. Content included disease state, product knowledge, clinical trial updates & reviews, market insights & competitor products, administrative SOPs, CRM Documentation, Matrix Collaboration Initiatives, Corporate & Compliance Guidelines, Patient Advocacy resources, Patient Experience mapping, HCP relationship building, Territory & Account management
  • Implemented training plans and presented complex clinically based content to new hire classes both virtually & in field based settings. Assessed performance and effectiveness of training initiatives via feedback surveys of attendees and seeking feedback from National Field Trainer counterpart.
  • Built partnerships and collaborations with local practices, providers, and groups that assist with patient care, support or educational needs to better equip patients for sustainable treatment management and identify pain points or barriers in clinical settings to create and implement educational initiatives to meet those needs.
  • Completed administrative tasks early and efficiently to ensure budgets were accurate and expenses were managed appropriately. Reviewed expense reports based on field budgetary guidelines. Ensured appropriate execution of PTO process and other administrative tasks in a timely fashion per business guidelines.
  • Compiled data and tracked outcomes across multiple CRM platforms to formulate recommendations for process improvement, resulting in earning top 3 weekly spot on nurse support program enrollments list nationally, consistently. Maintained 100% pull through of appropriate, approved patients from induction to maintenance therapy.
  • Used first-hand knowledge and clinical expertise to advocate and liaise for patients on national advisory board, training management team, and call guide review board with intentional focus on how patient advocacy and improving customer experience will align with strategic business plans of company by building trust with advocacy groups, maintaining best-in-class reputation, and demonstrating our commitment to always put patients first.
  • Recipient of multiple monthly, quarterly, and annually awarded recognition for performance and achievement.

Clinical Nurse Educator

University Of Kentucky Healthcare Enterprise
Lexington, Kentucky
07.2019 - 06.2020
  • Created and sustained position from the ground up by identifying and prioritizing key business issues of department and responding with effective solutions and collaborative team approach to successfully improve outpatient procedural efficiency and output.
  • Provided comprehensive telephonic clinical education and assessment to patients prior to outpatient procedures and placed them in appropriate clinical settings based on acuity.
  • Conducted candidate interviews for potential new-hires and provided insight into job offers.
  • Responsible for leading administrative weekly team meeting within GI department administrators to highlight gaps in SOPs, communication barriers, and provide routine updates regarding endoscopy scheduling process within a complex, multi-location endoscopy enterprise
  • Multi-specialty collaboration with UK healthcare providers, executive leadership, staff, and outside practice providers and schedulers within region to meet endoscopy needs of patients and business needs of UKHC Enterprise.
  • Troubleshoot operations issues in timely fashion and adapt processes for future by highlighting barriers identified by team members-resulting in tangible and objective improvement of business from approximately 8 daily successful procedures to up to mid-20s.
  • Enhanced team project deliverables to offer service to the entire Bluegrass Region through constructive feedback and effective listening & communication.

Infusion Nurse Educator

Bioscrip Infusion Pharmacy
Lexington, Kentucky
05.2018 - 06.2019
  • Collaborated with physician practices to promote continuity of care and provide education on pharmacological interventions for patients with immunological, oncological, and nutritional deficit diseases.
  • Taught patients and caregivers how to administer their own IV/injectable therapies and enteral therapies (via G/J tube or NG tube) independently at home- this includes pediatric patient population in infusion suite and inpatient prior to discharge.
  • Took call on weekends and evenings for patients and physicians needing immediate troubleshooting or medical advice.
  • Oversaw and implemented new supply protocol for nursing and pharmacy teams in ambulatory infusion suite to better utilize resources and time, as well as promote communication between team members.
  • Administered IV medications and enteral tube feeding including antineoplastics (chemotherapy agents), biologics, IVIG, and anti-infectives.
  • Remained current on advances in nursing care by participating in educational programs and oriented and educated new staff in nursing techniques and departmental procedures.
  • Maintained safe and therapeutic medical environment and guided and directed members of health care team to encourage quality patient care.

OB/GYN Nurse

Lexington OBGYN Associates
Lexington, Kentucky
05.2015 - 05.2018
  • Collaborated with multi-disciplinary team of HCPs and administrative counterparts to help provide safe and comprehensive patient care within a large OBGYN practice (8 MDs, 4 APRNs). Responsible for training and on-boarding of new hires .
  • Maintained key business relationships with pharmaceutical industry counterparts to increase access and adherence of therapy within ethical and legal guidelines.
  • Served as KOL within industry and provided insights into improving patient experience Educated patients related to their health conditions and medications they were taking to empower them to make best decisions for their health and wellness.
  • Selected by managing physician to promote and provide in-person consultation and treatment for multiple cosmetic procedure offerings Responsible for establishing and growing aesthetic business for practice and identifying and training nurses and physicians to administer procedures.
  • Came up with treatment plans and communicated with patients about options, medications and self-management.

Labor and Delivery Nurse

Baptist Health Hospital System
Lexington, Kentucky
12.2014 - 05.2015
  • Worked with multi-disciplinary team to care for women in labor, delivery, and recovery as well as their newborns after birth.
  • Offered highly sought after, competitive role after successful completion of comprehensive capstone project on unit while still in nursing school.
  • Coached nursing students who shadowed on unit during their OB rotations.
  • Autonomously and agilely practiced sound nursing judgement in high-stakes, fast paced environment to ensure patient safety and satisfaction.
  • Nominated for Nursing excellence “gold standard” Daisy Award within first 2 months of role.

Education

Bachelor of Science - Nursing

University of Kentucky, Lexington, KY
08.2010 - 12.2014
  • Recipient of the Taylor Ann Davis Award Scholarship Spring 2014: Peer nominated and awarded to one graduating senior student (out of 90) in the BSN program who “possesses infectious positivity in the face of all adversities, limitless empathy, and an unfailing passion to help and heal others, just as Taylor did throughout her life.”
  • Dean's List, Spring 2014
  • Accepted in to and successfully completed competitive Skills Lab Internship program for nursing students with high academic achievement and leadership who are passionate about training and education
  • Member of Delta Gamma Fraternity

Timeline

Clinical Nurse Educator & Field Trainer - Janssen Biotech Inc At Syneos Health
06.2020 - Current
Clinical Nurse Educator - University Of Kentucky Healthcare Enterprise
07.2019 - 06.2020
Infusion Nurse Educator - Bioscrip Infusion Pharmacy
05.2018 - 06.2019
OB/GYN Nurse - Lexington OBGYN Associates
05.2015 - 05.2018
Labor and Delivery Nurse - Baptist Health Hospital System
12.2014 - 05.2015
University of Kentucky - Bachelor of Science, Nursing
08.2010 - 12.2014

Awards & Recognition

  • Spotlight Award in 2021: RM selected monthly recognition (January recipient)
  • High Five Award (3) 2021: Top 5 performer for Quarter (Q1, Q3, & Q4 recipient)
  • Shooting Star Award 2021: Awarded to a Top 3 performing Nurse annually (out of 60+ nurses) selected by National Program Director

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Annie Hunter JonesClinically Trained Biopharmaceutical Industry Coach, Liaison, and Public Speaker