Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOEL CASANOVA, JR.

San Antonio,United States

Summary

Leader with nine years of experience in operational execution and employee development, achieving significant improvements in training and performance. Expertise in data-driven strategies and innovative methodologies that enhance efficiency and ensure compliance. Proven ability to cultivate leadership skills and optimize workforce performance, effectively presenting complex information and facilitating collaboration across all organizational levels. Trained PIT-certified trainer and resourceful cybersecurity student, skilled in threat analysis, network security, and cryptography, excelling in problem-solving and communication to address complex security challenges.

Overview

9
9
years of professional experience
5
5

Certifications

Work History

Learning PIT Trainer

Amazon
09.2021 - Current
  • Reduced on-boarding costs by 87 to 92% through development of Excel tracker and process optimizations.
  • Ensured 100% compliance with legal and industry standards by auditing operator files and transcripts.
  • Mentored over 15 Learning Ambassadors into leadership roles, fostering team leadership skills.
  • Served as Lead/Senior PIT Certified trainer for site, enhancing training effectiveness.
  • Demonstrated proficiency with Amazon Learning Management Systems and various training modalities.

IT Ambassador

Amazon
02.2024 - 04.2024
  • Streamlined client device inventory and RMA process for 1,000+ employees, enhancing operational efficiency and cybersecurity posture by using robust tracking and management protocols.
  • Diagnosed and resolved OSI Layer 1/2 issues, contributing to an overall reduction in department downtime and improving system reliability through meticulous troubleshooting and collaboration with Tier 2 support and Network Engineers.
  • Led network switch replacements during critical maintenance windows, ensuring seamless network operations and bolstering security measures against potential vulnerabilities.

Process Assistant

Amazon
11.2020 - 09.2021
  • Spearheaded a process improvement initiative in volume processing, recognized in an Area Manager's continuous improvement project, and later established as Standard Work, highlighting a knack for enhancing operational efficiency and compliance.
  • Directed a dynamic team of 15-40 members per shift, showing strong leadership and the ability to manage complex team dynamics effectively.
  • Orchestrated sort plans and led multiple departments to ensure the timely dispatch of all processed packages, highlighting exceptional organizational skills and a commitment to operational excellence.

Learning Ambassador

Amazon
10.2020 - 11.2020
  • Spearheaded associate training, enhancing operational efficiency through reduced training time, by implementing innovative training methodologies as Away Team transitioned back to home sites.
  • Led multiple departments, demonstrating exceptional leadership and collaboration skills, contributing to an overall improvement in cross-departmental process efficiency.
  • Instituted rigorous quality control measures for pallets and containers, reducing missorts, thereby ensuring operational security and compliance.

Away Team Ambassador

Amazon
08.2020 - 10.2020
  • Achieved a record-breaking 'First Day Scan Rate' of 121 Units Per Hour (UPH), demonstrating exceptional efficiency in operational processes and training methodologies.
  • Trained 164 New Hires and 9 Process Assistants, significantly contributing to team readiness and operational excellence for site launch.
  • Ensured strict adherence to Standard Work practices through meticulous auditing, enhancing overall compliance and operational security.

Sort Center Variable

Amazon
10.2016 - 08.2020
  • Achieved operational efficiency by utilizing Microsoft Office and proprietary software to monitor trailer loads and volume, demonstrating proficiency in technical tools relevant to security analysis.
  • Led multiple departments, showcasing leadership and the ability to manage diverse teams in complex operational environments, aligning with the collaborative nature of security research.
  • Enhanced operational response during peak times by processing over 250,000 packages, evidencing the ability to handle high-pressure situations and contribute to incident response strategies.

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Texas
08-2026

Skills

  • Operational execution and warehousing
  • Cybersecurity analysis and risk management
  • Network troubleshooting and monitoring
  • Incident response and threat intelligence
  • Data protection and loss prevention
  • Project management and leadership
  • Effective communication skills
  • Vulnerability assessment and security analysis
  • Digital forensics and incident response management
  • Cryptography knowledge and system hardening
  • Patch management and firewall configuration
  • Information security policies and frameworks
  • IT infrastructure knowledge and network security
  • Safety management and continuous improvement strategies
  • Mentoring and employee development strategies
  • Analytical thinking and problem-solving skills
  • Team collaboration and influence without authority
  • Pressure resilience and decision making strategies
  • Time management and adaptability to change

Certification

  • CompTIA Project+, CompTIA
  • CompTIA Security+, CompTIA, 07/01/24, 07/01/27
  • CompTIA Network+, CompTIA, 02/01/24, 07/01/27
  • CompTIA A+, CompTIA, 01/01/23, 07/01/27
  • ITILv4 Foundations

Timeline

IT Ambassador

Amazon
02.2024 - 04.2024

Learning PIT Trainer

Amazon
09.2021 - Current

Process Assistant

Amazon
11.2020 - 09.2021

Learning Ambassador

Amazon
10.2020 - 11.2020

Away Team Ambassador

Amazon
08.2020 - 10.2020

Sort Center Variable

Amazon
10.2016 - 08.2020

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University

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JOEL CASANOVA, JR.