Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Annie Joseph

Laboratory Assistant I
Pine Hills,FL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Lab Assistant I/Phlebotomy Technician

AdventHealth
11.2022 - Current
  • Assisted with inventory of supplies
  • Prepared specimens for testing and analysis.
  • Worked closely with lab staff on special projects.
  • Maintained lab by cleaning surfaces and items used, rotating stock.
  • Conducted venipuncture

Advisor II- Collection

Concentrix
09.2021 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.

Phlebotomist

Oneblood
11.2019 - 09.2021
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Packaged and shipped specimens to central lab daily.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Successfully maintained clean, valid driver's license and access to reliable transportation

Lead Customer Service Representative

Wawa
07.2018 - 01.2020
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise
  • Reviewed associate performance to identify training needs.

Education

Associate Degree in Nursing - Nursing

Seminole State College of Florida
Sanford, FL
05.2024 - Current

Associate of Science - Medical Assisting

Orange Technical College
Winter Park, FL
08.2017 - 05.2019

High School Diploma -

Maynard Evans High School
Orlando, FL
08.2014 - 05.2018

Skills

    Staff Management

Health education

Time management

Flexible & Adaptable

Customer Service

Organization and Time management

Analytical skills

Stock management

Complaint resolution

Microsoft Certified

CPR /First Aid Certified

Software

Microsoft Certified

Spreadsheets

Certification

PT - Phlebotomy Technician

Timeline

Associate Degree in Nursing - Nursing

Seminole State College of Florida
05.2024 - Current

Lab Assistant I/Phlebotomy Technician

AdventHealth
11.2022 - Current

Advisor II- Collection

Concentrix
09.2021 - 05.2023

Phlebotomist

Oneblood
11.2019 - 09.2021

CPR/FIRST AID

10-2019

Medical Assisting

05-2019

Lead Customer Service Representative

Wawa
07.2018 - 01.2020

PT - Phlebotomy Technician

02-2018

Associate of Science - Medical Assisting

Orange Technical College
08.2017 - 05.2019

High School Diploma -

Maynard Evans High School
08.2014 - 05.2018

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