Annie K. Vierra
Chesapeake,VA
Summary
Dynamic office manager and administrative professional with extensive experience in optimizing operations and enhancing efficiency across various functions, including executive assistance, accounting, customer service, and human resources. Proven track record in streamlining processes to boost productivity while fostering a collaborative team environment underscores a commitment to organizational success. Recognized for strong leadership abilities, adept problem-solving skills, and effective communication that drive results. Dedicated to maintaining high standards through meticulous project management, resource coordination, and strategic planning.
Overview
34
34
years of professional experience
Work History
Office Manager/HR Recruiter/ AP-AR/ Dispatch
GOBIZ LOGISTICS INC.
Las Vegas, NV
04.2022 - 03.2026
- Managed the office of 10 associates and 30 drivers, processed applications, recruited, processed IFTA, HUT, IRP Monthly and Quarterly. Used Tenstreet to locate applicants, filed taxes, billings, BOL, POD, Invoicing, dispatched, and created spreadsheets to better track keeping of loads. Used Omnitracs to locate the driver’s GPS. Made folders for new employees, paid bills, and filed claims to brokers who did not pay us after rendering services for them. Billing through our factoring company Triumph Pay and England Carrier Services.
Executive Assistant to the Chief Executive Officer
Hey Dude
North Las Vegas, NV
02.2020 - 04.2022
- Used Google Suite, Microsoft Suite, Skype, Zoom, Shopify, Authorize.net, QuickBooks, Sage, Smile, Returnly, Deliverr, Shopify, Teams, Falcon oi, drift, Facebook, Salesforce, emails, chat messaging, and phone inbound, outbound calls, scheduled meetings, arranged flights and more. I also have experience in Logistics Freight Services and Brokerage.
- Assisted the CEO, CFO, and HR department with all the above platforms to make daily operations flow smoothly. Met with all managers to make Standard Operating Procedures in their departments to help cross-train employees.
Administrative Assistant / Accounting Assistant
Door & Millwork Co.
Las Vegas, NV
03.2017 - 02.2020
- Help All departments with projects or task assignments to run their departments better daily.
- Used QuickBooks, MS Suite, Google Suite, Sage ERP/ MAS 90 and Builders Platforms to schedule warranty jobs. Talked to homeowners and Property builders in charge of each homeowner’s home warranties. I will schedule the warranty work with our technicians.
Human Resources Manager, Customer Service Manager
ICT Group INC.
Chesapeake, VA
04.2001 - 01.2017
- I Oversaw the HR Dept. Trained, on-boarded, hired, fired, and implemented policies and procedures using SHRM guidance. Payroll, Evaluations, and last person to edit the Job details and positions. Customer Service Manager Developing objectives for the call center’s day-to-day activities, conducting effective resource planning to maximize the productivity of resources (people, technology etc.), Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.).
Executive Assistant/Property Manager
Pat’s at Punalu’u Hauula
Hauula, HI
02.1992 - 04.2001
- Assist the CEO with all Restaurant and Condominium policies and procedures. Managing and training. Oversaw the work of all employee’s ensuring management is enforcing the company policies. Scheduled meetings, arranged flights, and more...
Education
Accounting & Human Resources
EVEREST INSTITUTE
CHESAPEAKE, VA01-2011
Business Management & Administration
THE UNIVERSITY OF HAWAII AT MANOA
HONOLULU, HI06-1992
High School/ Diploma - Basic Accounting
KAHUKU HIGH SCHOOL
KAHUKU, HI06-1991
Skills
- Office administration management
- Administrative assistance
- Strong relationship development
- Team leadership
- Conflict resolution strategies
- Budget reporting
- Documentation proficiency
- Collaborative teamwork
- Effective time management
- Proficient in managing multiple tasks and organizing priorities
- Strong organizational skills
- Flexible problem-solving skills
- Customer service management
Notary Public
My Notary Expires Jan. 31, 2030.
Timeline
Office Manager/HR Recruiter/ AP-AR/ Dispatch
GOBIZ LOGISTICS INC.
04.2022 - 03.2026
Executive Assistant to the Chief Executive Officer
Hey Dude
02.2020 - 04.2022
Administrative Assistant / Accounting Assistant
Door & Millwork Co.
03.2017 - 02.2020
Human Resources Manager, Customer Service Manager
ICT Group INC.
04.2001 - 01.2017
Executive Assistant/Property Manager
Pat’s at Punalu’u Hauula
02.1992 - 04.2001
Business Management & Administration
THE UNIVERSITY OF HAWAII AT MANOA
High School/ Diploma - Basic Accounting
KAHUKU HIGH SCHOOL
Accounting & Human Resources
EVEREST INSTITUTE