Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Giboney

West Valley City

Summary

Dynamic professional with extensive experience in office management and customer service, notably at MedVantage. Proven ability in account reconciliation and workflow optimization, enhancing operational efficiency. Skilled in team supervision and employee training, fostering a collaborative environment that drives success. Committed to delivering exceptional customer relationships and administrative support.

Overview

18
18
years of professional experience

Work History

Office Manager/ AP/ AR

MEDVANTAGE
08.2022 - Current
  • Manage office operations, ensuring seamless workflow and efficient communication among team members.
  • Streamlines document processing, improving accuracy and reducing turnaround times for administrative tasks.
  • Facilitates onboarding for new employees, providing essential training on office protocols and tools.
  • Collaborates with cross-functional teams to support project initiatives, fostering a cooperative work environment.
  • Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintains accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Realtor

Century 21
11.2019 - 07.2024
  • Facilitated client property showings, ensuring tailored presentations based on individual needs.
  • Negotiated purchase agreements, securing favorable terms for clients while maintaining compliance with regulations.
  • Developed and maintained strong client relationships through regular communication and personalized service.
  • Assisted in preparing legal documents required for real estate transactions, ensuring accuracy and completeness.

Family Nanny

Care.com Inc
07.2016 - 06.2019
  • Maintained a safe and nurturing environment, prioritizing children's well-being.
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Coordinated transportation arrangements for extracurricular activities, doctor appointments, and other necessary engagements.

Store Manager/ Head Cook

Rocky Mountain Chocolate Factory Inc.
08.2011 - 06.2016
  • Led daily store operations, ensuring optimal customer service and efficient staff performance.
  • Managed inventory levels, utilizing point-of-sale systems for tracking and replenishment.
  • Trained and mentored team members on customer engagement strategies and operational procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Shipping and Receiving Clerk

Western Botanicals
06.2007 - 08.2011
  • Processed incoming shipments, ensuring accurate documentation and timely distribution.
  • Coordinated inventory management, tracking stock levels and verifying product quality.
  • Trained new staff on best practices for shipping, receiving, and inventory control procedures.

Education

Spanish Fork High School
Spanish Fork, UT
05.2010

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Scheduling and calendar management
  • Administrative support
  • Account reconciliation
  • Credit and collections
  • Mail handling
  • Staff hiring
  • Employee training
  • Workflow optimization
  • Team supervision

Timeline

Office Manager/ AP/ AR

MEDVANTAGE
08.2022 - Current

Realtor

Century 21
11.2019 - 07.2024

Family Nanny

Care.com Inc
07.2016 - 06.2019

Store Manager/ Head Cook

Rocky Mountain Chocolate Factory Inc.
08.2011 - 06.2016

Shipping and Receiving Clerk

Western Botanicals
06.2007 - 08.2011

Spanish Fork High School

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Kayla Giboney