Annie Luttrell
Portland
Summary
As a seasoned food service worker of over 10 years, I pride myself in the ability to deliver professional hospitality and exceptional customer service. I have worn many hats during my time in the industry, including host, server, expo, barista, bartender, bar back, and trainer. This diverse experience offers me a unique perspective in any position, as I am able to view the needs and collective responsibilities of any establishment through a myriad of lenses. In addition to my direct experience, my studies in Interpersonal Communication provide a level of professionalism and theory-based methodology to my service practice. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
6
6
years of professional experience
Work History
Program Assistant
Metropolitan Family Service
04.2023 - Current
- Provided administrative support to department leadership.
- Assisted with planning and coordinating day-to-day and special program activities.
- Maintained a centralized record-keeping system and kept track of data accuracy.
- Served as the main client-contact, coordinating transportation for participants and acting as a source of emotional support
Team Member
Gold Door Jewelry And Gifts
07.2022 - 04.2023
- Maintained a visually appealing and organized store through organizing and cultivating displays.
- Assisted clients in making informed decisions on high-value purchases by sharing knowledge of gemstones, metals, and designs.
- Maintained inventory of stock at all times.
- Designed and crafted custom jewelry.
Barista
Barista LLC
03.2019 - 07.2022
- Trained and practiced various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
- Supported training efforts for new hires through coaching and delegating.
- Controlled line and crowd with quick, efficient service.
Host / Server
Jam On Hawthorne
07.2021 - 03.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Backed up other servers by checking on tables and retrieving items for guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Filled in where needed, including bussing and expo.
Education
Bachelor of Arts - Interpersonal Communication Studies
Portland State University
Portland, OR12.2021
Skills
- High-volume Customer Service
- Professional-level Hospitality
- Reservations Management
- Team Collaboration
Professional References
Marcy Hughes (Current Manager) - (971) 506-7819
Ashlie Allison (Barista LLC Manager) - (208) 660-1499
Carrie Bounds (Gold Door Jewelry Owner/Manager) - (503) 816-1095
Alice Kelly (Jam on Hawthorne Manager) - (714) 510-1359
Timeline
Program Assistant
Metropolitan Family Service
04.2023 - Current
Team Member
Gold Door Jewelry And Gifts
07.2022 - 04.2023
Host / Server
Jam On Hawthorne
07.2021 - 03.2022
Barista
Barista LLC
03.2019 - 07.2022
Bachelor of Arts - Interpersonal Communication Studies
Portland State University
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